Digital TV Transition FAQ

1. I understand that the DTV transition is government mandated, but what is the reason that the transition is necessary? Aside from giving your TV a better picture and a program guide; the government will use the old analog signals to communication with police, fire, and ambulance services.

2. What do people need to do to prepare themselves for the transition if they have:

a. cable with an analog TV? Nothing!

b. cable with a digital TV? Nothing!

c. no cable with an analog TV? Call 1-866-374-4625 ask for a Converter Box and for an antenna, please have your zip code ready.

d. no cable with a digital TV? Your current antenna should work after June 12th, if it does not, simply call 1-866-374-4625.

3. What if someone has one analog TV and one digital TV? What do they need to do to prepare? Each TV would need to receive a signal from an antenna; in addition to an antenna, the analog TV would need a converter box. You can have 1 antenna split off to 2 different TVs, or simply 2 antennas.

4. In what case is a converter box necessary? Is a converter box necessary for both analog and digital TV? A converter box is only necessary with older analog TVs. If your TV is Digital, you are ready for the transition.

5. When you purchase a converter box, does the package contain clear instructions on how to hook it up? Yes; each converter box has detailed instructions that will help you set it up, we also offer free support by calling 1-866-374-4625 and press 7.

6. Is a converter box the same thing as the cable box that sits on top of your TV, or is it different? Different, a converter box will not allow you to receive cable channels. It will give you the same local channels you traditionally would get using a simple antenna.

7. How do you go about hooking up your DVD player or VCR to the converter box? Will old DVDs and videotapes still play correctly after the transition? A converter box will not affect how DVDs or video tapes play. Instructions for connecting a DVD player or VCR to a converter box are included with the converter boxes. However if you should need additional support please call 1-866-374-4625.

8. I’ve heard that people will receive additional channels as a result of the transition. Is this the case only on digital TVs? Is it the case only on TVs that have cable? Are these additional channels merely digital versions of network stations, or do they truly represent “additional” programming? If you have Cable, you don’t need a converter box. New programming does come with the digital transition. Stations like PBS now offer secondary stations like the Creative Channel. These stations are not cable stations.


9. Some people have complained about problems with their digital TVs, such as tiling, or video that doesn’t sync with a program’s audio. Will the transition correct these problems or do you foresee an increase in these problems that will need to be addressed after the transition? If you truly have a Digital TV (with a built in tuner), your picture and audio shouldn’t have any problems. However these issues that are described are usually corrected by using the appropriate antenna. If you have an analog TV set, a converter box with the correct antenna should fix your issues.

10. If people turn on their TVs on June 12th and there are problems, who can they call for help? (I presume they can call their cable company if they have cable, but who can they call if they do not have cable)? If they have Cable, there should call their cable company. For any other questions they can call Solid Signal at 1-866-374-4625 for any issues.