Big enough to serve you, small enough to care.
It's kind of a cliché but in our case it's true. Solid Signal isn't the biggest retailer on the web -- our corporate office has well under 100 people in our Novi, Michigan headquarters -- but every one of our team members is hand picked for their skills. We really do take customer service seriously.
When you deal directly with Solid Signal, you can get to know your technicians. Call a second time and you can get the same person on the phone if you want. Your chat staff is like that too. Now compare that with calling DIRECTV with their 30,000 agents. We can take care of 99% of the same things that they can, including activating your service, but we can add the personal touch.
Every one of our technicians undergoes thorough training and we have experts on every field who are just a cubicle or a chat request away if there's a serious issue. We give our techs access to all the latest gossip AND all the latest techs, so if you've heard about it on the web we can talk to you about it. Compare that to some companies that don't even let their employees get on the internet while at work! How can they be expected to know what's going on?
The next time you're thinking of satellite TV, commercial applications, accessories, parts or any of the thousands of products we sell, remember that it's not just the lowest price that's important. Our 100% American team is here to take care of you no matter what the problem, and we bring the personal touch. That's worth something, right?