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  • PlugCam problems? Try these tips



    The PlugCam is cool. It uses your home powerlines to create a security system that needs no wiring and doesn't even rely on your wi-fi. It's easy to configure and easy to use. But what if it doesn't work for you the first time? Here are some tips to help you configure your PlugCam.

    Are the lights flashing?



    Take a look at the camera module itself. The power light should be solid and the network light should be flashing.



    Then, look at the network module. The power light should be solid, and the other two lights should be flashing at two different rates.

    If this isn't the case, the two modules aren't communicating. Try putting them in the same room, just to test. Connect the base unit to your router with an ethernet cable and plug the two devices into the same outlet. Wait about two minutes and you should see the flashing lights.

    Remember, you cannot use a surge protector with the PlugCam. It will not work.

    If the lights start flashing when the modules are in the same room but not when the camera is in a different room, then the signal is not getting from room to room. Just as a test, turn off all lights or anything that could cause electrical noise (like a microwave oven.) Fluorescent lights have been known to cause just enough interference to make the system fail.

    PC software problems?



    The PC software will sometimes fail to find the camera. When this happens just quit and restart the PC software. Also, in order to use the PC software you must be an "administrator" and you must answer "yes" when the pop-up menu appears. If you are running Windows 8 you may have to set the program to Windows 7 compatibility.

    Do you have the password right?



    You may have tried setting up the system but you are getting a message that the password is wrong or the camera cannot be found. Use a pin or paperclip to reset the PlugCam by pressing in the indentation at the left. Then try using the smartphone app, try the QR code installation method. It is the most foolproof.

    If none of these tips help there may be issues with your PlugCam installation. Post any questions you may have here and we'll try to answer them!
    This article was originally published in forum thread: PlugCam problems? Try these tips started by SS@SolidSignal View original post

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    Comments 14 Comments
    1. leaddoris's Avatar
      leaddoris -
      I can't find a link to the PC software that works - on the official website the link gives a 500 Error message.
      other links I have found on other sites do not work. Any help would be appreciated.
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      I will get the answer straight from the manufacturer and post iit here. It may be after the weekend.
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      I am away from the PC but this seems to be the right link. Please let me know. You will need a program like 7-zip to decompress RAR archives.

      http://www.brite-view.com/download/Software/plugCAM.rar
    1. newbiecam's Avatar
      newbiecam -
      I just purchased a second camera and can't seem to get it to connect. I have tried all the 'resets' and 'grouping' instructions, but it will only connect to one camera or the other. Any help would be greatly appreciated! Thank you
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      I'll look into it with the manufacturer and see if there are any suggestions. Just to be clear, you purchased the extension camera, not another camera and base unit, right?
    1. newbiecam's Avatar
      newbiecam -
      That is correct. I really appreciate your help with this. I have run out of ideas

      Quote Originally Posted by SS@SolidSignal View Post
      I'll look into it with the manufacturer and see if there are any suggestions. Just to be clear, you purchased the extension camera, not another camera and base unit, right?
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      OK, the first thing I'm being asked is, what happens if you plug both cameras and the base unit into outlets in the same room?
    1. newbiecam's Avatar
      newbiecam -
      The closest camera will connect but the other wont.

      Quote Originally Posted by SS@SolidSignal View Post
      OK, the first thing I'm being asked is, what happens if you plug both cameras and the base unit into outlets in the same room?
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      What if they are both connected to the same outlet as the base unit using a power strip?
    1. newbiecam's Avatar
      newbiecam -
      Only one camera will connect with the power strip as well. I can get one camera or another to connect anywhere in the house,but can't get two connected at the same time. Thank you for your help.This is proving to be quite frustrating and your help is greatly appreciated.

      Quote Originally Posted by SS@SolidSignal View Post
      What if they are both connected to the same outlet as the base unit using a power strip?
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      I will bring your problem to Brite-view's attention in the morning and see what I can find out.
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      I'm not sure if this helps, I'm not sure if the tech understood the question, but here's what he said:


      1. Only push more than 10 sec on the group/pair button of the 2nd plugCAM (note: don't push 1st plugCAM for 10 sec)
      2. Then push 1st plugCAM 2 sec
      3. Push 2nd plugCAM 2sec
    1. EdwardKayle's Avatar
      EdwardKayle -
      I am still in a fix for it's solution...
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      Not sure where you are talking about.


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