DIRECTV in apartments — is it true that you have to call someone special?

DIRECTV Satellite TV in apartments. It used to be near impossible, with complexes denying access to rooftops, putting rules in place to stop installers from drilling, and 2-year contracts that just didn’t work for renters. I know a lot about it, because I’ve helped friends in apartments get satellite TV for close to 20 years.

The good news is that it’s gotten a lot easier. DIRECTV’s apartment complex programs are designed for finicky apartment managers, with a single dish serving the entire building in a way that minimizes visible wires. There are also programs where the equipment stays with the apartment, rather than going with the tenant, so it’s ready for the next tenant who can activate it with a phone call.

That’s all good, but in some cases it means that one DIRECTV dealer has exclusive control of the complex. If you think about it, it makes sense — the dealer knows where all the wiring is and can keep detailed records that make the system work better.

But, it does mean this — if your apartment manager says you have to call a special number, you have to call a special number. That means no calls to 1-800-DIRECTV or to Solid Signal for routine changes to your account, and all activations have to be done through that dealer.

Yeah, I know, it’s a drag.

But I also understand why. Hopefully the complex’s DIRECTV dealer is responsive and will be willing to help you with building the kind of DIRECTV system you want. Chances are, the dealer has bought from us at one time or another and will work with you if you choose to get your accessories from us.

Because, honestly, there’s no way around it. Calling us or calling 1-800-DIRECTV, there will be a flag on the account when we try to make a change saying that the account is protected and assigned to another dealer. We’ll end up just sending you back to them. I know that seems unfair if you’re not happy with that dealer, but on the other hand if the dealer is doing his job, it rewards him with a protected territory and peace of mind knowing that other dealers are not rewiring things without his knowledge.

If you are in an apartment and you want DIRECTV, talk to the apartment manager. Some managers are ok with everyone having a dish on the patio, others have a contract with a dealer for a central dish, and others don’t allow it at all. It may not seem fair, but the apartment complex is owned by someone who gets to make his own decisions on how to proceed.

Is DIRECTV Stream a better option?

DIRECTV Stream might be a better option for renters. It’s the DIRECTV experience, for your phone or tablet or streaming box. It offers month-to-month plans. That’s a big improvement right there. You get a lot of the same programming. The prices and packages are about the same as well. However, you might miss some local channels. There are also some sports packages that aren’t available on DIRECTV Stream. You can get a free trial, or sign up easily for a package. When you do, you don’t have to deal with the apartment manager. A lot of folks consider that a win.

If you want more information about DIRECTV — Satellite or Stream — you have options. Call the experts at Signal Connect. We can tell you what the deal is with your apartment complex. We can also help you get set up with DIRECTV Stream if you want to go that way. You don’t need to feel like there are no options. You can get the same high-quality service that homeowners get. All you need to do is call.

Call 888-233-7563. We’re here for you during East Coast business hours. If it’s after hours, no problem! Fill out the form below. We’ll get back to you, usually within one business day.

About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 10,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.