DIRECTV NOW on the Mend After Crash

Last night (January 3, 2018), DIRECTV NOW crashed, leaving viewers without service well into this morning. AT&T says it’s working to restore its streaming service.

DIRECTV NOW subscribers reported losing their streaming service sometime around 9 PM last night. The crash happened sometime around 9 PM Eastern Standard Time (EST). Although AT&T did not issue a statement explaining the reason for the crash, its customer service representatives continue to tell viewers that the company is working to resolve the issue.

In the grand scheme of things, DIRECTV NOW’s recent crash isn’t a big deal. The service is now as reliable at traditional pay TV services. Further, a nationwide freeze doesn’t just get fixed with a snap of the fingers. It’s going to take a while, but AT&T is expected to have the issue resolved sometime today. Those harping about the outage and using it as a reason to disparage DIRECTV NOW is clearly a case of “haters gonna hate.”

AT&T’s DIRECTV NOW wasn’t the first streaming service to recently go down. Over the weekend, WatchESPN and PlayStation Vue also crashed. None of these streaming service providers have issued a statement on what caused these crashes. Many speculate that a huge increase in subscriber demand was too much for these streaming service providers to handle.

These issues with DIRECTV NOW, PlayStation Vue, and WatchESPN bring up interesting questions. Many people wonder why these outages happen when on-demand hosting is so popular. One reason is security. Streaming service providers must contracts with content providers that requires the streaming service to use a secure connection to prevent pirating. This slows down overall performance and can lead to crashes when demand is high.

AT&T might have the issue fixed by the time you read this. In the future, crashes like this might not be an issue with AT&T’s 5G home internet. This service promises fiber speeds delivered wirelessly. It’s currently being tested by residential, small business and educational users in four markets: Austin, TX; Waco, TX, Kalamazoo, MI; and South Bend, IN. AT&T recently announced that it’s adding 5G in an additional 23 markets:

  • Atlanta
  • Austin
  • Boston
  • Bridgeport, Connecticut
  • Buffalo, New York
  • Chicago
  • Fresno
  • Greenville, South Carolina
  • Hartford, Connecticut
  • Houston
  • Indianapolis
  • Los Angeles
  • Louisville
  • Memphis
  • Nashville
  • New Orleans
  • Oklahoma City
  • Pittsburgh
  • San Antonio
  • San Diego
  • San Francisco
  • Tulsa, Oklahoma
  • Sacramento

AT&T’s 5G internet rollout is expected to happen sometime in the second half of 2018. Verizon also announced plans to introduce 5G in several markets. With the promised speeds and performance, 5G could be the game changer that many streaming enthusiasts have been waiting for. For now, we’ll have to wait and see, as is the case with most innovations from the streaming providers.

About the Author

Jake Buckler
Jake Buckler is a cord-cutter, consumer electronics geek, and Celtic folk music fan. Those qualities, and his writing experience, helped him land a copywriting gig at Signal Group, LLC. He also contributes to The Solid Signal Blog.