DIRECTV Vs. AT&T TV: the Winner Might Surprise You

So, some people are talking about how AT&T’s U-verse TV is no longer offered in markets with AT&T TV. This news broke in July after AT&T announced this. Current U-verse customers get to keep their U-verse TV but new customers can’t sign up for it. All this talk about AT&T TV has people ignoring one simple fact, and that’s that it doesn’t give you everything that DIRECTV satellite does. Yeah, I know that comes as a bit of a shock since we’ve been trained to believe that newer is better. That’s why I know you’re skeptical, and I respect that. Just keep reading to see my point about DIRECTV and AT&T TV.

What is AT&T TV?

In case you haven’t been reading this blog for the past month, I’ll tell you what AT&T TV is. It’s the evolution of AT&T TV Now, which became the new name for DIRECTV NOW. To keep things as simple as possible, DIRECTV NOW was the streaming version of DIRECTV’s satellite TV service. So, that means that AT&T TV is a streaming service that offers a variety of national channels and the option to add premiums. You can get AT&T TV Now right now, but most viewers will have to for AT&T TV because it’s not available now. (Get it? I hope so, because I’m not going to write that again.)

At First Glance…

…It looks like AT&T TV is the better option. Even the communications giant seems to think so. Its marketing team touts the fact that there’s no satellite or cable involved with its latest TV service. You just sing up online and get instant access. There not installer or credit check needed. Here are some other facts about AT&T TV that might give you the impression that it’s superior to DIRECTV:

  • Two package options: Plus (45+ channels) and Max (60+ channels and additional sports)
  • There’s no annual contract. You pay month-to-month and can cancel at any time.
  • You can watch live TV on the go with the AT&T TV app.
  • Cloud DVR storage is included with every package. (Limited in beta test; compatible devices required.)
  • You can stream different shows on up to three screens.
  • Add a third stream for just $5/month.
  • HBO is included.
  • You can add premium channels (SHOWTIME, STARZ, and CINEMAX) for $11/month.
  • Upgrade to the MAX package and get CINEMAX included.
  • Spanish language sports ($5/month) or all programming ($15/month).
  • International TV package options.

So, like I said, AT&T TV looks great at first glance because it is. There’s no denying that AT&T pulled out all the stops for its latest streaming TV system. The thing is, DIRECTV has most of these things and more. Let’s take a look at how DIRECTV compares to AT&T TV so you can make the best decision for your family’s home entertainment system.

Do You Love Watching Pro Football?

If you do, then DIRECTV is for you. Why? Because only DIRECTV offers the NFL SUNDAY TICKET package. This gives football fans like you every game and out-of-market game for every team in the National Football League. While this is a huge benefit to all football fans, it especially benefits those who’ve moved away from the areas where their favorite team is based. Typically, these folks could only watch their favorite teams when they face the local team from the expat’s new hometown.

Let’s use a fictional example, shall we? Let’s say we have a Boston boy who loves the New England Patriots. If that Bostonian moved to Redlands, CA – it’s hot, but it’s a dry heat – he wouldn’t get to see too many Patriots games. (He might only catch them when they play the Rams or Chargers.) With NFL SUNDAY TICKET, our Boston transplant can see every home and away game that his beloved Patriots play.

When it comes to this programming packages, DIRECTV customers have two choices: NFL SUNDAY TICKET and NFL SUNDAY TICKET MAX. What’s the difference? Well, MAX offers the Red Zone and Fantasy zone channels. Red Zone shows highlights from every game, while Fantasy Zone delivers news and updates for fantasy football players. To football fans (and fanatics), this is a really big deal and it’s only available with DIRECTV.

Additional Sports Programming

DIRECTV’s sports options aren’t just limited to pro football. The satellite TV service offers three more sports-specific packages:

  • NHL® Center Ice®
  • MLB Extra Innings

You won’t get any of those pro sports viewing packages with AT&T TV. You know what else you won’t get? Additional sports viewing options like DIRECTV’s Sports Pack. This additional package offers 40+ channels that provide a variety of sports programming. Let’s start with DIRECTV’s Sports Pack, which offers:

  • More than 30 regional sports networks such as FOX Sports, ROOT Sports, Altitude Sports, NESN, Comcast SportsNet.
  • College sports on ESPN Buzzer Beater, ESPN Goal Line, and ESPN Bases Loaded.
  • Specialty sports such as Univision Deportes (soccer), Outdoor Channel, ESPN Classics, and more.
  • MLB Network Strike Zone offers baseball-related content on Tuesdays and Fridays.

Just like with NFL SUNDAY TICKET and the other packages, this viewing option means the world to sports fans. AT&T TV doesn’t have it but DIRECTV does. If watching your favorite teams and sports is important to you, DIRECTV satellite TV is still your best option.

DIRECTV is Everywhere Right Now

Right now, you can’t get AT&T TV everywhere. As of this posting, it’s only available in 10 test areas:

  • Orange County, CA
  • Riverside, CA
  • West Palm Beach, CA
  • Topeka, KS
  • Wichita, KS
  • St. Louis, MO
  • Springfield, MO
  • Corpus Christi, TX
  • El Paso TX
  • Odessa, TX

It’s clear that AT&T TV is still in its beta testing phase. There’s no telling how long that will take. Meanwhile, Solid Signal provides DIRECTV to homeowners and businesses nearly everywhere across the country. We also bring DIRECTV solutions to RVs, boats, and big rigs. In other words, we can provide a DIRECTV solution for you. Why wait to watch your favorite shows? You can start the process now by calling our trained DIRECTV reps at 866-726-4182.

Customer Service After the Sale

Why am I focusing on after the sale? Because that’s when customer service matters most. (Every company will woo you when you’re trying to make the sale.) Since DIRECTV is owned by AT&T, both divisions offer customer service. In nearly every case, customers dial into a call center where their connection issue or other problem gets resolved by a tech on the other end of the line.

While both divisions offer expert assistance, dialing in to these busy call centers can take try your patience. AT&T is a huge corporation with hundreds of thousands of customers across the country. At any given time, the phones at the company’s call centers are ringing off the hook. If you need help right away, you might be in for a wait. It’s not uncommon for calls to be transferred to several departments before a rep is found who can help a customer.

If you get DIRECTV from Solid Signal, you’ll get some amazing customer service. That’s because we assign a rep to each DIRECTV account we sell. This rep is the go-to source for our DIRECTV customers who encounter a connection issue or need changes made to their account. When this happens, our customers just pick up their phone and give their rep a call. They’ll connect directly to the person who can help them, and the job gets done. Best of all, these account management services are free to our DIRECTV customers.

We Recommend DIRECTV

If you want the best television entertainment, DIRECTV is your best choice. You get a great amount of programming including national, local, and premium channels as well as sports packages that can’t be found anywhere else. And when you work with us, we make getting your equipment, installation, and activation very easy. Do you want to know more about it? Our reps are happy to answer all of your questions. The easiest way to get the answers you want is to call us at 866-726-4182. You can also fill out the form below and send it our way. You can expect someone from our Signal Connect division – a DIRECTV Authorized Dealer – to reply in one business day or less.

About the Author

Jake Buckler
Jake Buckler is a cord-cutter, consumer electronics geek, and Celtic folk music fan. Those qualities, and his writing experience, helped him land a copywriting gig at Signal Group, LLC. He also contributes to The Solid Signal Blog.