Solid Signal is on the Job!

You can swing an RG6 cable around the Signal Group office and not hit a soul. (Not that we’d actually do that, mind you.) That’s because most of us are working from home these days. This change presented challenges, but our hardworking people stepped up to the plate. The company continues to serve customers with the same efficiency it’s always had. We thought we’d take a minute to honor these hardworking people by telling you how it’s done!

IT Infrastructure

As an online electronics retailer, we have to maintain a strong IT infrastructure. This part of our business never stops whether we’re in the office or not. Orders still have to come in and shipments have to go out. Plus, we have to maintain strong defenses. This helps make sure your transactions are safe from unwanted “visitors.” We’re grateful to have the right team to handle all this.

Shout outs go to our IT department led by Dave Sack. From his home base, he makes sure everything keeps running the way it’s supposed to. This means you keep getting the products and services you need. As vital as Dave is, the IT department is a team operation. Todd Bohler, A’Keem Drew, and Kelvin Floyd also pitch in on the daily to keep those online wheels turning, so to speak.

Customer Service Excellence

At the end of most of these blog posts, we ask you to call our reps for more information. We’re talking about the Signal Group’s dedicated customer service team. Working from home hasn’t stopped them one single bit. They’re still answering questions and making product recommendations from their homes. Maybe you’ll get the chance to talk to them when you dial 888-233-7563.

We can’t brag about the Solid Signal customer service department and not mention Mike Masura. He’s done a terrific job leading his team and the company through these times. Shout outs are also due to team members Dunia Alorra, Crista Ammerman, Shannon Doud,  Noah McDonnell, Johnathon Porter, Stephanie Sepko, and TJ Zak. Great job, everyone!

Shipping Department

These folks can’t ship out products from home. To help get you the products you’ve ordered and keep our shipping team as safe as possible, the company has implemented a rotating shift. Management of this department is split between Earlene Burden and Al McKenzie. Their team handles shipping and receiving in two shifts: morning/afternoon and afternoon/evening. Big thanks to Earlene, Al and the entire warehouse team: Sharline Aguirre, Rick Burrack, Tim Cooper, and Blaise Glander.

Signal Connect, Too!

The folks in the Signal Connect division haven’t stopped working! They have to stay busy answering questions over the phone. That’s because Signal Connect still offers free account management services to its satellite TV clients. That means they’re recommending satellite TV equipment, fixing connection issues, and more. They do this on the daily!

Kudus to department head Mike Kochenderfer for leading his people during this transition. The Signal Connect team consists of Essa Alijelat, Rachel Danyluk, Katie Drypen, Ryan McDonnell,  Dave Ross, John Karim, Jason Vanover, and Jason Spaulding. Great job, everyone!

The Signal Group Keeps Going…

…Because there’s no quit in this team! We take serving your product needs as a matter of pride. If you have questions, give Solid Signal a call at 888-233-7563. If you’re thinking about satellite TV for your home, business, boat, or RV, call 888-233-7563. You can also connect with Signal Connect by filling out the form below. We look forward to hearing from you!

About the Author

Jake Buckler
Jake Buckler is a cord-cutter, consumer electronics geek, and Celtic folk music fan. Those qualities, and his writing experience, helped him land a copywriting gig at Signal Group, LLC. He also contributes to The Solid Signal Blog.