There’s a very good reason. When you call Solid Signal for activation, you’re going straight to a group of professionals who speaks your language. It’s no fun going through the CSR tree whether you’re a DIRECTV or DISH customer. We can help you get your receiver activated the first time, every time.
On land, at sea, even in the air
AT&T’s and DISH’s call centers are designed around the “mainstream, residential” customer. I can’t blame them. There are a lot of those customers and they make up about 95% of the customer base. However, what if you have an RV? What about a boat? What about a plane? Your typical call center employee has no idea how to deal with that.
That’s the difference. We do. We are the nation’s #1 dealer for mobile and marine activations, and the awards we’ve won tell the story. Dealer of the Year over and over again, and it’s because of how we treat our customers.
We take the opportunity to treat every customer count. Our call center is located in Novi, Michigan, and we’re small enough that you can talk to the same person every time you call. (Or, if you don’t want to, we have a lot of different people. It’s your choice.)
Activating through Solid Signal is totally legit.
A lot of front-line CSRs don’t understand that Solid Signal is a genuine, certified DIRECTV and DISH dealer and that we offer receivers straight to customers. They may get confused because they don’t see an order through a receiver like they would have if you contact them directly. We can help with all of that. We connect straight to their servers and do the activation for you without the confusion.
If there is any sort of issue with activating your receivers, we’re here to help. Sometimes (although it’s rare) incorrect information makes it into AT&T’s or DISH’s systems, causing them to confuse a new receiver with one that has already been activated. We’ll help you there too, because we know all the steps we need to take to get those receivers turned on properly.
Go ahead, time us
Many times, we can get your receiver activated within 15 minutes. If you tried to get it done through the main AT&T or DISH call centers you’d probably still be on hold after 15 minutes.
When things don’t go perfect, we won’t promise 15 minutes. We’ll promise to stay with you until it’s right. Our technicians spend the time that it takes. We’re not under pressure to get rid of customers just to satisfy some call center target number. The only pressure we face is making sure our customers are satisfied.
The Solid Signal Difference
You can sleep well at night knowing that Solid Signal is a quality dealer who stands behind the products they sell, and one way we do that is making sure activation problems are solved the very first time. By calling us at 877-312-4547 we can make sure everything is right every time. Our 100% US-based call center is open during East Coast business hours. If you need service before or after, start by filling out the form below and one of our techs will get back to you as soon as possible, usually within one business day.