The other day I was sitting around talking to some of the other folks in our Inside Sales group. One of them told me that they had a customer who wanted fifteen hundred tripods. I mean, that’s an incredible number of tripods. Normally it takes us a month or two to sell that many tripods.
Another person told me that there was a customer who wanted seven hundred encoders, which normally sell for about $1,000 each. That’s a $700,000 sale! I mean, even for a company as successful as Solid Signal, that’s enough to make us stand up and notice.
In both cases, we were able to work with our suppliers to get our customers special deals on orders of that size. It’s not the sort of thing you normally think that a web site would do for you. But then, SolidSignal.com isn’t just any ordinary web site.
The people behind the scenes
We have a team of professionals who do nothing but help customers like you over the phone. You don’t find that at other e-commerce sites, that’s for sure. In fact, the big sites don’t even publish their phone numbers! We believe in taking care of our customers, and we believe that when we do, they’ll take care of us.
Our phone experts will work with you to find exactly the right solution for you, whether it’s a $12 HDMI cable or a $12,000 headend. We’ll put in the work to make sure you get what you need. It’s what we’re here for.
We also have an entire sourcing department full of hard workers ready to get you the best deal. If you need a special order, they’ll jump into action. They’ll call our suppliers and manufacturers and make special deals. And, if there’s something you need that you don’t see at SolidSignal.com, they’ll work to get it. They know that some of our most popular items came from customer requests!
Nothing too big, nothing too small
Yeah, we will work hard to get you what you need if it’s a couple thousand antennas. But we’ll also put in the effort to get you one cable or adapter. It’s simple: we believe in taking care of each and every one of our customers.
There’s one thing you won’t find at Solid Signal, though: script readers. We don’t have an overseas call center. Our reps don’t use scripts. We don’t put you through the wringer when you’re just trying to get the right answer. That’s not what Solid Signal is about.
You’ll discover the Solid Signal difference when you call us. We’re here during East Coast business hours at 888-233-7563. No, we don’t have reps on 24/7. We believe that our experts deserve time to be with their families. But when you call, we’ll be ready for you. Of course, if it’s after hours, all you have to do is fill out the form below. We’ll get back to you, usually within one business day.
