Have your DISH receivers shown an error? Luckily you don’t have to wait for a technician in order to come to figure out what it means. With this simple list of error codes, you can get the answers you need quickly and easily. This list has been culled from publicly available sources. If you know of additional error codes, please leave a comment below and we’ll get them added to the official list! If you need more support, call Solid Signal at 888-233-7563 or use the form at the bottom of the page.
3 Digit Codes
| Code | Problem | Solution |
|---|---|---|
| 001 | Your Receiver Can No Longer Control the Multi-dish Switch. | For Technical Assistance, please select “Help”. Please Call Technical Support for assistance: 888-233-7563. |
| 002 | The Satellite Signal has been lost, Signal acquisition is in progress. | Please wait, or press the “UP” or “DOWN” arrow button to change channels. |
| 003 | A problem has been detected with your Multi-Dish Switch. | This can be caused by cable lengths of more than 100 feet, or by using the wrong type of cable. RG6 is the recommended Type. |
| 004 | A problem has been detected with your Multi-Dish Switch. | To continue to use your receiver, you must do “Check Switch” test, available by selecting the “Multi-Dish Install” option in the Installation and Setup Menu. Non-Dish Home Receivers – Replace “Multi-Dish Install” w/”Point Dish/Signal” |
| 005 | Your Smart Card does not currently have authorization to view or purchase this program. | Please wait or channel up or down. |
| 006 | Your purchase request cannot be completed. | Please call the customer service center at: 888-233-7563 |
| 007 | Your purchase of this event is in the process of being authorized. | Your receiver MUST BE connected to a Phone Line. Please try again later. Press the “UP” or “DOWN” arrow button to change channels. |
| 008 | This is a DISH-ON-COMMAND event which you have already purchased, and is in the process of being authorized. | Your receiver MUST BE connected to a phone line. Please try again later. |
| 009 | The DISH-ON-DEMAND program is no longer available for purchase. | Please check for the next available time. Press the “UP” or DOWN” arrow button to change channels. |
| 010 | The DISH-ON-DEMAND program is no longer available for purchase. | Please check for the next available time. |
| 011 | This Program has been blacked out in your area. | |
| 012 | This program has been blacked out in your area. | Press the “UP” or DOWN” arrow button to change channels, or for further information press the “INFO” button. |
| 013 | This is a subscription channel which has not been purchased. | To purchase, please call: 888-233-7563 Press the “UP” or DOWN” arrow button to change channels. |
| 014 | This is a subscription chennel which has not been purchased. | To purchase, please call the customer service center at: 888-233-7563 |
| 015 | Acquiring Satellite Signal. | Please Wait. |
| 016 | Access rights for this event cannot be obtained. | |
| 017 | Acquiring access rights for this event. | Please Wait. |
| 018 | The credit limit on your smart card has been exceeded. | An authorization from the customer service center is required. Your receiver MUST BE connected to a phone line. The call and authorization could take several minutes. |
| 019 | The Smart Card is not inserted correctly. | |
| 020 | The Smart Card currently Inserted is not valid for use with this receiver. | |
| 021 | Please Insert your Smart Card. | |
| 022 | Your receiver has not yet been authorized. | |
| 023 | Unable to Acquire program guide information | |
| 024 | Unable to access this feature at this time: data not available. | |
| 025 | The satellite signal has been lost, signal acquisition is in progress. | Please wait, or press the “UP” or “DOWN” arrow button to change channels. |
| 026 | ATTENTION Acquiring satellite signal. | Please wait or press SELECT to continue watching your local channels. |
| 027 | The Satellite Signal has been acquired, all Satellite channels are now available. | |
| 028 | Pay Per View Events cannot be purchased until the receiver has downloaded new software. | Turn the receiver off via the remote POWER button and do not disturb for the next 10 minutes. |
| 029 | Dish-On-Demand. | To purchase, please call the customer service center at: 888-233-7563. To change channels, press the “UP” or “DOWN” arrow button. |
| 030 | This is a special event which is not available for purchase. | For further information press the “Info” button. |
| 031 | This is a special event which is not abailable for purchase. | Channel “UP” or DOWN”, or for further information press the “Info” button. |
| 032 | You have attempted to create a VCR event timer, but have not completed the VCR setup. | The VCR setup must be completed before a VCR event timer can be created. |
| 033 | VCR set Date/Time request denied. | VCR Time and Date information is currently synchronized with the satellite signal. |
| 034 | Invalid Date | |
| 035 | Invalid Time | |
| 036 | You have selected the “Set Date/Time” option with no channel selected. | Select the desired channel for this event timer. |
| 037 | You have specified a timer end time which is exactly the same as the start time. | You must enter an end time which is at least one minute past the start time. |
| 038 | You have not entered valid start and end times for this timer. | Please enter start and end times for this timer before attempting to create it. |
| 039 | You have selected the “Edit” option with more than one timer selected. | Select only the timer you want to edit. |
| 040 | You have selected the “Edit” option without selecting a timer to edit. | Highlight the timer to edit and press “Select”. |
| 041 | ATTENTION The maximum number of event timers has been reached. | No more can be created at this time without deleting one previously created. |
| 042 | ATTENTION The maximum number of event timers has been reached. | No more can be created at this time without deleting one previously created. |
| 043 | You have entered a VCR code which is not in the data base. | Please enter another code. |
| 044 | Ensure that your VCR is turned on, and a BLANK tape is inserted. | This test will erase part of the tape. |
| 045 | The VCR test is in progress: your VCR should be recording. | |
| 046 | The VCR test is in progress: your VCR should be stopped. | |
| 047 | The VCR test is in progress: your VCR should be rewinding. | |
| 048 | The VCR test is complete. | You should have seen your VCR start recording, stop, then rewind. If this didn’t happen, try another three-digit code from the user’s manual. |
| 049 | There is no cassette in the VCR | |
| 050 | ERROR Recording on this cassette is not possible because the cassette’s safety tab has been removed. | |
| 051 | ERROR A mechanical failure has occurred in the VCR. | |
| 052 | Information EPG and Browse information is not available during Record or Play. | |
| 053 | ATTENTION Please wait while critical information is loaded into the VCR. | |
| 054 | ATTENTION The selected operation is not allowed in the current check mode. | |
| 055 | Signal Issue | Is the mounting and positioning of your Dish(es) complete, with a “locked” indication in the Point Dish and Signal Strength Screen? |
| 056 | Signal Issue | Is the mounting and positioning of your Dish(es) complete, with a “locked” indication in the Point Dish and Signal Strength Screen? |
| 057 | Switch Issue | Select “Check” to check switch installation. Select “View” to View Current Switch Setup. |
| 058 | Please wait while your switch installation is checked. | |
| 059 | You have attempted to exit this screen without performing “Check Switch.” | This check is required when a multi-dish switch is installed. |
| 060 | The signal you are receiving is not from the Satellite you have selected.Reposition the dish, check the dish connection, or select the correct satellite. | |
| 061 | Program Information Downloading | Vital Program Information will now be Downloaded into your receiver. Do Not Disturb or Unplug it. Do Not disturb or unplug the receiver until this screen disappears. Programming vital program information into receiver. |
| 062 | You Cannot Modify the “All Channels” List | |
| 063 | You Cannot Modify the “All Channels” List name | |
| 064 | Duplicate favorites list names are not allowed | |
| 065 | Favorites list names must have at lease one character | |
| 066 | The favorites list you are attempting to save contains no channels. | |
| 067 | Erasing Favorites List | This action will completely erase this favorites list. |
| 068 | ERROR The auxiliary channel cannot be deleted. | |
| 069 | ERROR This channel name has already been used. Duplicate channel names are not allowed. | |
| 070 | Erasing Local Channels List | WARNING This action will completely erase the local channels list. |
| 071 | Blank Name in List | WARNING A blank channel name can cause difficulty in the favorites lists, guide, etc. |
| 072 | The password you just entered was not correct. | |
| 073 | The password you just entered does not match your original password. | |
| 074 | The number of password entry retries has been exceeded. | Please try again later. |
| 075 | The number of password entry retries has been exceeded. | Press the “UP” or “DOWN” arrow button to change channels. |
| 076 | This event is locked: To view, enter your password. | To change channels, press the “UP” or “DOWN” arrow button when “OK” IS highlighted. |
| 077 | The Front Panel buttons are locked. | |
| 078 | DISH On-Demand | To ensure continued availability of Dish-On-Demand programming, you must connect a phone line to the real panel of your DISH receiver. |
| 079 | Phone Line Disconnected | Please connect your receiver to your phone line or your ability to purchase PPV will be disabled in the future. |
| 080 | Phone Line Error | The receiver needs to dial out so that the Smart Card records can be retrieved. |
| 081 | Phone Line test in progress. | Please Wait. |
| 082 | Phone Line Test PASSED. | |
| 083 | Phone Line Test FAILED. | |
| 084 | Dish-On-Demand. To purchase, press “SELECT”. | To change channels press the “UP or “DOWN” arrow button. |
| 085 | You have indicated that you wish to purchase a Dish-On-Demand event. | |
| 086 | This is a Dish-On-Demand event which you have already purchased. | |
| 087 | Menu Issue | You made changes to the previous menu. |
| 088 | You made changes to the previous menu. | |
| 089 | There are no mail messages. | |
| 090 | There are currently no system upgrades available. | |
| 091 | This feature is not available. | |
| 092 | You have indicated that you wish to purchase new receiver features. | |
| 093 | Factory Defaults | This action will reset your current settings back to the factory defaults! |
| 094 | The factory flag is set! | This action will reset your current settings back to the factory defaults! |
| 095 | Non-Volatile memory has been corrupted. | It will be cleared after pressing the front panel power button or by removing AC power from the receiver. |
| 096 | Warning: Your dish has been positioned for optimum at an angle different than you originally specified. | |
| 097 | Error: The value entered on the elevation angle selector is invalid. | Please enter a valid elevation angle. |
| 098 | Error: Unable to lock onto a signal within +/- 5 degrees of specified elevation. | Ensure correct elevation angle has been entered, your vehicle is level and there are no obstructions in front of the dish. Put the Datron controller into stow mode. |
| 099 | Unable to calibrate dish movement. | Ensure that nothing is obstructing the movement of the dish, then put the the Datron Controller in the stow mode. |
| 100 | Your Satellite Dish is being stowed. | |
| 101 | Attention: Your Satellite Dish has been stowed. | |
| 102 | Error: Unable to stow dish. | Turn the power off then back on at the Datron Controller. Place the controller in stow mode. |
| 103 | You have indicated that you wish to purchase a Dish-On-Demand event. | |
| 104 | A serious problem has been detected with your receiver. | Please call: 1-800-334-7496. |
| 105 | Upgrade of all program information in progress. | Do Not disturb your receiver while this screen is displayed. |
| 106 | Please install external switch bx now. | If dish has an internal switch box, select “Continue” to proceed. |
| 107 | You have not completed the combo dish installation process. | |
| 108 | SW42/Internal switch box has been detected. | If switch type detected, check your switch installation and detect again. |
| 110 | ERROR You have entered an HDTV code that is not supported. | Please enter another code. |
| 112 | The Satellite Signal has been lost, Signal acquisition is in progress. | Please wait, or press the “UP” or “DOWN” arrow button to change channels. |
| 113 | The QAM frequency table is invalid. | To continue to use your receiver, you must perform the QAM frequency “Scan” test, available by selecting the “QAM Scan/Signal” option in the installation and Setup Menu. |
| 114 | Your receiver can no longer store QAM frequency results. | Please contact 888-233-7563. |
| 115 | QAM Issue | Have you successfully completed a QAM scan and have a “locked” indication in the QAM Frequency Scan and Signal Strength Screen? (Yes/Cancel/No) |
| 116 | Either a successful scan has not been completed or the signal is not locked. | Rescan the QAM frequencies or check your connections. |
| 117 | A successful scan has not been completed or the signal is not locked. | |
| 118 | You have exceeded the total favorite channel Capacity. | Remove some channels before adding more. |
| 119 | You are about to overwrite the current scanned QAM frequency table with the factory default table. | If you select yes, to resume normal user operation you will have to rescan. |
| 120 | You cannot receive this channel outside the designated viewing area. | |
| 121 | ERROR Unable to access this feature at this time. | |
| 122 | ERROR An internal communication failure has been detected. | Press “Select” on your Remote Control to reset your receiver. If this problem reoccurs, please call 888-233-7563 for assistance. |
| 123 | Warning This action will reset all closed caption seetings back to the factory defaults! | |
| 124 | ATTENTION The internal smart card is not authorized for this receiver. | Please call 888-233-7563 for assistance. |
| 127 | Your Smart Card is about to expire, and must be replaced. | For more information, tune to channel 199, www.dishnetwork.com/smartcard, or call 888-233-7563. |
| 128 | Your receiver is being authorized. | Please do not disturb the receiver until this message has disappeared. |
| 129 | Your receiver has not yet been authorized. | Please call 888-233-7563 for activation R00XXXX XXXX S000 XXXX XXXX |
| 151 | A serious problem has been detected with your receiver. | (ECM – Electronic Counter Measure) |
| 153 | A serious problem has been detected with your receiver. | (ECM – Electronic Counter Measure) |
| 155 | A serious problem has been detected with your receiver. | (ECM – Electronic Counter Measure) |
| 301 | ERROR System can not communicate with internal smart card. | Please call 888-233-7563 |
| 302 | ERROR You have selected more than one event for the requested operation. | Please select only one event for this operation. |
| 303 | WARNING Your receiver’s memory is now being programmed. | Do not disturb or unplug your receiver while the green front panel light is blinking. |
| 307 | Attention The DVR recorded event playback is over. | Please select one of the three options. (Yes/Cancel/No) |
| 308 | Attention This DVR recorded event playback has been stopped. | Please select one of the four options below. (Erase/Start Over/Resume/Live TV) |
| 309 | ERROR There is insufficient space left on the hard disk to perform the requested operation. | Additional space can be obtained by erasing old recorded events. |
| 310 | ERROR The hard disk is full. | The recording in progress has been halted. Additional space can be obtained by erasing old recorded events. |
| 311 | ERROR A serious problem has been detected with your hard disk drive – Please call 888-233-7563 | |
| 312 | ERROR Your request can only be carried out in live mode. | Stop recording and switch to live mode now? |
| 313 | ERROR The following time is about to fire: Event: Channel: | There is a recording in progress which conflicts with this timer. One of them must be stopped. Please select the one to stop. |
| 314 | ERROR Your request can only be carried out in live mode. | Switch to live mode now? |
| 315 | Information The hard disk file system has been re-initialized. | It will be cleared after pressing the front panel power button or by removing AC power from the receiver. |
| 316 | Part of the recorded event has been lost due to satellite signal loss. | |
| 317 | You are currently viewing the event you are attempting to erase. | |
| 318 | ERROR Program information on the hard drive is outdated. | Retrieve program information from the Satellite Now. |
| 319 | ERROR Program information on the hard drive is outdated. | There is a recording in progress. |
| 320 | ERROR Program information on the hard drive is outdated. | Recording in background is in progress. Temporarily stop it and get info from the satellite now. |
| 321 | Attention Stop recording and switch to live mode now? | |
| 323 | ERROR You cannot create a PVR timer for the channel you selected. | Select a different timer. |
| 324 | ERROR Recording is in progress. | |
| 325 | ERROR There are currently no calls in the log to delete. | |
| 326 | Warning This will clear all the calls from the log. | |
| 327 | ERROR You have selected the “Delete” option without selecting a call to delete. | Highlight the call to delete and press “Select” |
| 328 | Attention The receiver is scheduled to download the latest recording in progress. | |
| 329 | Attention Your receiver is scheduled to download the latest program guide information to the hard disk. | |
| 330 | ATTENTION The program guide information is now being downloaded to the hard disk on your receiver. | Please wait or select “Stop Download” to hald the downloading of program guide information. This download takes approximately five minutes. |
| 331 | There is a new, free system upgrade available. | |
| 332 | Warning Program information on the hard disk is outdated. | Would you like to retrieve progarm information from the satellite now? |
| 333 | Attention The program now showing on this channel is available for viewing without restrictions. | |
| 336 | Attention A serious problem has been detected with your PVR data. | To continue using PVR features, PVR must be reinitialized. This will erase all previously recorded PVR events. |
| 337 | No History Available. | |
| 338 | ERROR No selection has been made. | Please make a selection to continue. |
| 342 | The Interactive application is downloading, please wait or cancel | |
| 343 | The selection requires an update to DISH500 satellite dish. | With your upgrade, you will get on-demand news, entertainment, games and shopping. Call 888-233-7563 |
| 344 | A new DISH Interactive channel is coming soon. | For info on new channels, see the DISH Interactive link at dishnetwork.com |
| 345 | The Dish Home Channel Is Locked. | To access, please select Dish Home from the program guide and enter your password. |
| 346 | ERROR Low operating temperature error. | The satellite receiver is too cold to initiate operation without causing potential damage to the internal Hard Disk Drive. The satellite receiver must warm to at leat 40F before it will be operational. The satellite receiver will automatically reset itself once it has reached the minimum operating temperature. |
| 349 | You are attempting to use a version of the Smart Card that is Incompatible with this receiver. | |
| 350 | ERROR This is a virtual Channel. | You cannot record this channel. |
| 351 | Confirmation Are you sure you want to erase the selected events? | |
| 355 | Warning Your satellite receiver has exceeded the recommended operating temperature. | Placing items on top of the receiver or housing your receiver in an enclosed cabinet with limited airflow may cause this problem. Continued operation at this temperature will damage the receiver. |
| 356 | Your DISH network Programming has been suspended. | Please call 888-233-7563 to reactivate your account. |
| 357 | Smart Card Replacement | Step 1: Verify the information below with the mailer to ensure a correct match of your new /yellow card to this receiver. Step 2: Insert new/yellow cards into all receivers before continuing to Step 3. Step 3: Call 888-233-7563 or go to www.dishnetwork.com/smartcard to complete reactivation of your receiver(s). |
| 358 | Your receiver smart card Must be replaced. | Insert your new smart card or call 888-233-7563. |
| 359 | To continue viewing this channel, a new card must be installed by MM/DD. | Call 888-233-7563 for questions or assistance. Press SELECT to view this channel or the UP or DOWN arrow buttons to change channels. |
| 360 | To view this channel, a new card must be installed. | Call 888-233-7563. If you have not received or need assistance installing the new card. |
| 361 | To view this channel a new card must be installed. | Call 888-233-7563. If you have not received or need assistance installing the new card. Press the UP or DOWN arrow buttons to change channels. |
| 362 | Press “SELECT” to load this interactive channel or the “UP” or DOWN” arrow buttons to change channels. | |
| 363 | The Pay-Per-View limit has been exceeded. | To order Pay-Per-View at this time, call 1-877-DISH-PPV (3474-778) |
| 366 | Attention To continue viewing this channel, the receiver needs to dial-out at this time. | Please connect a phone line to the receiver and select YES to dial-out. |
| 371 | Upgrade This channel is available for Immediate upgrade without a call! | Find out more by selecting “Continue”. |
| 378 | Attention: Now Scanning for available satellites. Please wait. | |
| 500 | ERROR The Primary and Secondary Remotes are set to the same address. | The addresses must be different. Please change the address on one of the remotes – Primary Remote Address 3 – 1 UHF Pro and IR Secondary Remote Address 3 – 2 UHF Pro |
| 501 | ERROR You are attempting to set the remote address of the TV 1 remote to 3, which is the same address as the TV 2 remote. | They Must be different. Please change the address of your TV 1 remote and try again. |
| 502 | ERROR A problem has been detected with your switch box configuration. | If both tuners are being used, they must both be connected to the same satellites. This problem could be caused by a faulty switch box or incorrect connections. If the problem cannot be found or fixed, remove the satellite connection from one of the tuners. This problem must be resolved before you can use your receiver. Please make the appropriate modifications and exit this screen to view the results of the check switch test and run check. |
| 503 | Attention: TV is performing a switch installation test. | This will interrupt your live video until the switch installation test is complete. |
| 504 | Warning TV 2 is currently in use. | This operation will disrupt the use of the other TV. |
| 505 | Attention: TV 1 has switched the receiver into Single User Mode. | You will no longer have control of this TV. |
| 507 | Attention This option is currently in use by TV 1. | You may continue and view the screen, but no changes can be made at this time. |
| 508 | Attention One or more events are currently in use and cannot be deleted at this time. | |
| 510 | Dish Home Interactive TV is in use on the other TV. | Please try again later. |
| 513 | Attention The system will now power down to check for important system upgrades. | Select “NO” or “Cancel” to continue viewing TV. |
| 514 | Attention: The receiver is about to be turned off due to inactivity. | Select “No” or “Cancel to continue viewing TV. |
| 520 | Attention: The timer you are attempting to delete has already started the recording process. | |
| 521 | Warning Errors have been detected on your hard drive. | Your hard drive MUST be cleaned. This will only take a few minutes. You may choose to clean your hard drive now. You MUST clean your hard drive within 7 days, or it will be cleaned automatically. You can clean it later by boing to the Menu, System Setup, Diagnostics, and then Hard Drive. Important When your hard drive is cleaned, ALL of your recorded events will be deleted. |
| 526 | Warning Errors have been detected on your hard drive. | Your hard drive MUST be cleaned. This will only take a few minutes. You may choose to clean your hard drive now. You MUST clean your hard drive within 7 days, or it will be cleaned automatically. You can clean it later by boing to the Menu, System Setup, Diagnostics, and then Hard Drive. Important When your hard drive is cleaned, ALL of your recorded events will be deleted. |
| 527 | ATTENTION Your hard drive is being repaired. | This will take a few minutes. Do NOT disturb your receiver until the repair has been completed. When the repair has completed, your receiver will be restarted. |
| 530 | Warning One of the satellite inputs or switches is not connected properly. | Normal operation will be Adversely affected. |
| 531 | Attention Please wait while we search for events that match your request. | |
| 532 | Timer Conflict Resolution | There are multiple conflicts with the timer you are about to create, some of the episodes may not be recorded. Please select a method to resolve these conflicts. Automatically resolve by priority. Change the priority of this timer. |
| 534 | Attention: Are you sure you want to delete these timers | |
| 587 | ATTENTION To continue please connect an operational phone line to the receiver and press “Select” on the Remote Control. | |
| 588 | ATTENTION If you wish to eliminate the $4.99 per month additional outlet/programming access fee, this receiver must be continuously connected to an operational phone line. | |
| 590 | ERROR You are attempting to set both remoted to the same address. | You are not allowed to do this. Please select another remote address for one of the two remote addresses. |
| 599 | Hard Disk Diagnostics. | Critical Test in Progress. This test will take up to 45 minutes. |
| 600 | A check switch has been performed, but the results are not valid. | The problem must be fixed and a valid switch matrix must exist before exiting Point Dish. |
| 601 | Attention You have not performed a check switch. | |
| 602 | ERROR Point Dish can not be run since a tuner can not be acquired for either Sattllite Input 1 or Satellite Input 2. | |
| 603 | ERROR Point Dish can not get the selected tuner (Satellite Input 1) | |
| 604 | ERROR Point Dish can not get the selected tuner (Satellite Input 2). | |
| 605 | ERROR No satellites are in the switch matrix. | Please check the antenna and switch connections. |
| 606 | ERROR An invalid satellite was detected in the switch matrix. | Please check the antenna alignment. |
| 607 | ERROR An X in the switch matrix is indicating that there is a problem. | Please check all switches, connections, and wires between the dish and the receiver. |
| 608 | The switch matrix indicated that there is a problem. | Either the satellite columns on a legacy switch are not adjacent or there is a problem in the transponder descriptions. Please check the connections and switches. |
| 609 | ERROR Point Dish is unable to complete the Check Switch test. | Please check all connections and switches. Point Dish will exit now. Please pull the power plug and then plug it back in. |
| 610 | ERROR The switch matrix indicates that there is a problem. | When counting the columns, there is a mismatch on the number of ports and entries in the matrices. Make sure both tuners have the same inputs and switch configurations. |
| 611 | One of two problems exist. | Either the DISHPRO switch has transponder coverage that is not ALL, or a legacy switch has a transponder coverage that is not EVEN and ODD. |
| 612 | ERROR Point Dish has failed due to an internal error and cannot recover. | |
| 613 | ERROR The switch Matrices are not equivalent. | Make sure that each tuner has the same switch setup and the same satellite inputs. |
| 614 | ERROR There are too many columns in the DISHPRO switch matrix. | There is a serious problem and this receiver may not work properly. |
| 615 | ERROR There are too many columns in the legacy switch matrix. | This is a serious problem and this receiver may not work properly. |
| 616 | ERROR The connections to the DISHPRO switch are not standard. | This configuration may not work properly. |
| 617 | ERROR The connections to the legacy switch are not standard. | This configuration may not work properly. |
| 618 | ERROR The Satellites shown in the legacy switch matrix are not in adjacent columns. | This indicates a connection problem from the dish to the switch. The receiver will not operate properly when connected in this fashion. |
| 619 | ERROR There is something wrong with the transponders in the switch matrix. | It could be wrong EVEN/ODD pairs or the transponders may be undetectable by the receiver. Check the switch, the LNBF, and the satellite dish connections. |
| 620 | ERROR When checking the columns in a DISHPRO switch matrix, the connectiond did not appear to be correct. | This receiver may not work properly in this configuration. |
| 621 | ERROR When comparing two DISHPRO switch matrices, they do not match. | This receiver will not work correctly in this configuration. |
| 622 | ERROR When comparing two DISHPRO matrices, they do not match. | They do not have the same satellites represented. This receiver will not operate correctly in this configuration. |
| 623 | ERROR When comparing two legacy matrices, they do not match. | They do not have the same number of columns. This receiver will not work correctly in this configuration. |
| 624 | Error When comparing two legacy matrices, they do not match. | There is a transponder coverage mismatch. This receiver will not work properly in this configuration. |
| 625 | Point Dish can not be run since one of the tuners is being used by a higher priority task. | Please try Point Dish again later. |
| 626 | ATTENTION Point Dish has been started with a recording session in progress. | |
| 627 | ATTENTION Your receiver is currently being updated. | Your receiver will reset when the update is complete. |
| 628 | ATTENTION An update has been acquired for your receiver. | Press “Yes” to install now or press “No” to install the next time your receiver is powered off. |
| 629 | ATTENTION This feature is being acquired from the satellite. | Please stand by or check back in a few minutes. |
| 630 | ATTENTION There was a problem with your software upgrade. | Please unplug your receiver and plug it in again. |
| 633 | ERROR A problem has been detected with your multidish switch. | To continue to use your receiver you must do the “Check Switch” test. Push the “Menu” button. Select “System Setup”. Select “Point Dish”. Select “Check Switch”. Select “Check”. |
| 634 | ATTENTION DISH-ON-DEMAND. | To purchase, please call the customer service center at: 888-233-7563. |
| 635 | ERROR A serious problem has been detected with your hard disk drive. | Please call 888-233-7563 |
| 636 | ERROR The satellite signal has been lost, signal acquisition is in progress. | Please wait, or press the “UP” or “DOWN” arrow button to change channels. |
| 637 | ERROR Point Dish can not get a signal strength on this tuner (Satellite Input 1). | |
| 638 | ERROR Point Dish can not get a signal strength on this tuner (Satellite Input 2). | |
| 639 | ERROR When comparing two legacy switch matrices, they do not match. | Different satellites are seen by each of the two tuners. This receiver will not operate correctly with this configuration. |
| 640 | ERROR When comparing legacy switch and a DISHPRO switch, the number of columns per satellite does not correspond. | This receiver will not operate properly in this configuration. |
| 641 | ERROR When comparing a legacy switch and a DISHPRO switch, the DISHPRO switch does not cover ALL transponders on a satellite. | This receiver may not work correctly in this configuration. |
| 642 | ERROR When comparing a legacy switch and a DISHPRO switch, the legacy switch has the wrong number of columns represented. | This receiver will not work correctly in this configuration. |
| 643 | ERROR When comparing a legacy switch and a DISHPRO switch, the legacy switch does not cover all of the transponders that it should. | This receiver will not work correctly in this configuration. |
| 644 | ERROR When comparing a legacy switch and a DISHPRO switch, different satellites are seen on each tuner. | This receiver will not work correctly in this configuration. |
| 645 | ERROR When comparing a legacy switch and a DISHPRO switch, there are differences that will prevent this receiver from working correctly. | |
| 646 | ERROR The satellites seen by this receiver are not correct for the smart card being used. | Point the Satellite dish at the correct satellites for which the smart card is authorized. |
| 647 | ERROR This receiver can not lock either Satellite Input. | A check switch can not be performed until at least one tuner can get a signal lock. |
| 648 | Attention This action will reset your current settings to factory defaults and restart your receiver. | This may take up 5 minutes. |
| 649 | ERROR You have specified more digits for the prefix code than you entered. | Please enter all digits or correct the number of digits you are entering. |
| 650 | ERROR You have selected the “Set Time” option with no channel selected. | Select the desired channel for this event timer. |
| 651 | ERROR You must enter three digits for the VCR code. | |
| 652 | ERROR The end time entered has already passed. | Please enter a time later than now. |
| 653 | ERROR The timer you are attempting to edit has already started the recording process. | You must stop the recording, then return here to delete or modify it. |
| 654 | The system must be locked for locks to take effect. | |
| 655 | In order to lock the system, you must enter a password. | |
| 656 | Warning You have requested an NVM reset. | This will take place during the next power up of the receiver. |
| 657 | Attention This is a special event which is not available for purchase. | |
| 658 | ATTENTION DISH-ON-DEMAND. | To purchase, please call the customer service center at: 888-233-7563. |
| 659 | Are you sure you want to remove all the selected items from the disk? | |
| 662 | ERROR The VCR test failed. | |
| 663 | Attention the receiver needs to dial-out to update the smart card records before purchase can be completed. | Please connect your phone line to the receiver and select YES to dial-out. |
| 664 | Dialing… Please Wait | |
| 665 | Information No dial tone. | The receiver is unable to dial-out. |
| 666 | Information Dial-out failure. | The receiver is unable to dial out. Select YES to try again. |
| 667 | Information | Connecting…. Please Wait |
| 668 | Information Smart Card update successful. | |
| 669 | ERROR The smart card detected does not appear to be valid. | Please remove the smart card and insert it again, or, insert the correct smart card. This will cause the system to restart and will take approximately 5 minutes. |
| 671 | The Pay-Per-View free period has ended. | To continue watching this event, it must be purchased. |
| 672 | You have selected the “delete” option without selecting a timer to delete. | Highlight the timer to delete and then press the “Select” button. |
| 673 | ERROR You are currently viewing the event you are attempting to delete. | |
| 674 | Attention are you sure you want to revert to the previous version of installed software? | You will lose all recordings and preferences. |
| 675 | Attention are you sure you want to revert to the factory installed software? | You will lose all recordings and preferences. |
| 676 | Attention the programming in your picture in picture (PIP) window has changed and is locked, blacked out, or not purchased. | Press the “UP” or “DOWN” arrow button to change channels. |
| 677 | Attention the last picture in picture (PIP) channel was locked, blacked out, or not purchased. | Changing channel Automatically. |
| 678 | Attention acquiring data from satellite. | |
| 679 | Attention the event you selected was not recorded. | Please delete this event. It is not viewable. |
| 680 | Attention receiver is in stand-by. | Booting. |
| 681 | Information PVR events may take some time to delete. | Please wait while the programs are deleted. |
| 682 | Attention you are creating a timer that will record for over 24 hours! | |
| 683 | Installing new software. | |
| 687 | ERROR The satellite inputs to your receiver are connected incorrectly. | Please check to make sure both inputs have identical satellite feeds. |
| 688 | Warning a low battery condition has been detected in your remote. | Please replace the batteries. |
| 689 | Information your purchase history will only show current purchases not yet reported to the call center. | Earlier purchase history data has been lost. This will not cause problems with the operation of your receiver. |
| 690 | Attention the last channel was locked, blacked out, or not purchased. | Changing channel automatically. |
| 691 | Attention you can not tune to channel 0 in both the main TV window and the PIP TV window. | Automatically tuning to another channel. |
| 692 | Error the program for this timer event is blacked out, not available, or the channel is no longer authorized. | |
| 701 | Attention only one Auto Tune timer can be set up for any given time. | |
| 702 | Weather can only be used if there is 110 satellite reception on this receiver. | The switch matrix for this receiver indicates that you do not currently receive this satellite. |
| 703 | Information Starting receiver. | |
| 704 | Information a timer tried to fire and can not while this screen is active. | The timer will fire when this screen is closed. |
| 705 | ERROR The maximum number of minutes allowed for before and after a record timer event is 29 minutes. | Please enter another value. |
| 738 | Attention please press the RECORD key on your TV2 remote to match its address to your receiver. | This will enable the TV2 remote to control the receiver. The TV2 remove is identified by its blue key with the number 2. |
| 740 | Attention: Select “YES” to load Dish Home Interactive TV. | |
| 743 | Attention: This program is not available for viewing in your area. | Select “OK” to go back or select “Help” for more information Cancel/OK/Help |
| 744 | Attention this program is not available for viewing in your area. | Select “OK” to go back, press the “Up” or “Down” arrow to change channels or select “Help” for more information. |
| 760 | The content of your hard drive has become corrupted and will cause your receiver to function improperly. In order for your receiver to function properly, all content on the hard drive will need to be deleted at this time. | |
| 761 | Attention: All content on the hard drive has been successfully deleted. | Your hard drive is clean of all corrupt content. Your receiver will now function properly. |
| 765 | Attention to activate your receiver’s HD functionality, please call 888-233-7563. | |
| 801 | ATTENTION Pay-Per-View limit has been exceeded. | To order Pay-Per-View at this time, call 1-877-DISH-PPV |
| 833 | Attention: A problem has been detected, please wait while we check your switch. | |
| 834 | Warning: The check switch test has been stopped and you may continue to experience problems. | Please select Retest to run check switch again. |
| 835 | Error: A problem has been detected with your Satellite connections. | If the weather is bad please wait until the weather passes and run check switch again. |
| 836 | Warning: The check switch has found you have fewer satellites than previously detected. | Press “Cancel” to keep the old result, or save to save the new result. |
| 837 | Attention: You will now be directed to the customer support channel to pay your bill. | Once in the customer support channel please choose option 3. |
| 838 | Attention: Pocket Dish Events are now being deleted. | |
| 840 | Warning: Do you really want to delete the Pocket Dish Events? Yes/Cancel/No | |
| 842 | Attention: Sending selected recordings to your Pocket Dish. | |
| 851 | Attention: You have connected too many devices to your USB port. | System will only support one of them. |
| 852 | Attention: You have connected a Multimedia device to the USB port. | |
| 854 | Attention: All files are successfully transferred to your receiver. | |
| 855 | External Hard Drive Failure | |
| 857 | Attention: Deleting selected files, please wait… | |
| 858 | Attention: Loading file list from the device, please wait… | |
| 862 | Attention: Sending selected recordings successfully completed. | |
| 863 | Information: This feature is currently not supported. |
4-Digit Codes
| Code | Problem | Solution |
|---|---|---|
| 040E | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563. |
| 0440 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563. |
| 0457 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563 |
| 04EE | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563. |
| 04F4 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563. |
| 0551 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563. |
| 1038 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563 |
| 1088 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563 |
| 1111 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563. |
| 1268 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563. |
| 1288 | ERROR A serious problem has been detected with your hard disk drive – error code: XXX. | Please call 888-233-7563. |
| E205 | Account Validation Error (Modem Error (205) Select retry to try again, or cancel to reenter your TVG account ID or PIN. | TVG Customer Relations 1-888-PLAYTVG (752-9984). |
| E217 | Unable to connect to Dish Network because your phone line is in use or not connected to the receiver. | If problem persists, run a diagnostic check of the connection via the System Setup. |
| E300 | Service Unavailable, Dish Home is currently unavailable. | Please try again later. |
| E301 | Attention: The selection you requested is currently unavailable. | Please make another selection or try again later. |
| E302 | Attention: An unexpected error occurred. | Press SELECT to return to Dish Home. |
| E303 | Attention: This selection requires an upgrade to a DISH500 satellite dish. | With your upgrade, you will get on-demand news, entertainment, games and shopping. Call 888-233-7563. |
| E304 | Attention: This selection requires a subscription which has not been purchased. | To purchase, please call 888-233-7563. |
| E305 | Attention: The feature you are trying to access is not yet available on this receiver. | Check back periodically to see if this new feature is available to you. |
| E306 | Attention: The number of password entry retries has been exceeded. | Please choose another menu selection. |
| E307 | Attention: This selection has been blacked-out in your area. | |
| E308 | Error: The password you entered is incorrect. | |
| E321 | This service is locked. | To view, enter your password: |
| E322 | The password you entered is incorrect. | |
| E323 | The number of password entry retries has been exceeded. | |
| E324 | This is a subscription channel which has not been purchased. | To purchase please call: 888-233-7563. |
| E325 | This selection requires a Dish 500 installation. | To upgrade your installation, please call 888-233-7563. |
| E326 | Dish Election Coverage is currently not available. | Please try again later. |
| E327 | The selected channel is currently not available. | |
| E328 | Remote Control Issue | Select “YES” to exit this service and resolve normal remote control functionality. Select “NO” to retain the interactive functions. Press “SELECT” in full screen video to return to the Dish Coverage main menu. |
| E365 | Error Processing Bets User cancelled Transaction. | Select retry to try again, or cancel to return to the Bet processing screen. TVG Customers Relations 1-888-PLAYTVG (752-9984) |
| EA01 | Error the receiver is not associated with a residential account. | Only residential accounts have access to Customer Support. |
| EA02 | Error Your Dish Ntwork account is currently inactive. | Your account information is currently not available. |
| EA03 | We are experiencing technical difficulties at this time and are unable to complete your request. | Please try again later. |
| EA04 | Please wait – this may take a few moments. | |
| EA05 | We are unable to process your request at this time because we are unable to determine the account. | Please Call 888-233-7563 for account assistance. |
| EA06 | Unable to connect to Dish Network because your phone line is in use or not connected to the receiver. | |
| EA08 | Dialing, please wait. | |
| EA09 | ERROR unable to connect to Dish Network at this time. | Please try again later. |
| EA10 | ERROR the password you just entered was not correct. | |
| EA12 | ERROR the number of password entry retries has been exceeded. | Access to your account cannot be granted at this time. |
| EA13 | Your Customer Support features are currently not password protected. | For more information on how to lock Customer Support select “Lock”. |
| EA14 | Lock Receiver | Press the Menu button to display the main menu. Select the Locks option (#5) to display the Parential and Systems Locks menu. Note: If the receiver displays a message prompting you to enter a password, the receiver has already been locked. Select the Lock System (3#) option to lock your receiver. The receiver displays a message prompting you to enter a password. Note: If this option appears as Unlock System Instead, the receiver is already locked. |
| EA15 | Please Wait… | |
| EA21 | We are unable to access the requested statement at this time. | You may try again later, access your statement at www.dishnetwork.com or call the Customer Service Center at 888-233-7563. |
| EA22 | No new activity has been posted since your last statement. | New programming purchases and payments may take up to 48 hours to appear here. Please check again in 48 hours if a recent transaction is not displayed. |
| EA23 | Today’s new programming purchase may take up to 48 hours to be displayed. | Please check back later. |
| EA25 | Please wait – this may take a few moments. | |
| EA26 | No more historical statements are available for this account. | To discuss historical statements with a Customer Service Representative, please contact the Customer Service Center at 888-233-7563. |
| EA29 | Please Wait… | |
| EA32 | Please wait while we locate your important messages. | |
| EA35 | Thank you for selecting “Showtime Unlimited”. | We noticed you do not have the ability to view all channels available in this package because you do not have a dish pointed at the 119 satellite. You will be able to view some of the channels in this package. If you would like to view all channels in this package, a dish pointed at the 119 and 110 satellites location is required. To upgrade your install, call 888-233-7563. |
| EA36 | ERROR your account indicated that a payment must be applied in order to complete your programming upgrade. | |
| EA37 | ERROR your purchases cannot be completed due to an outstanding request on your account. | Please call 888-233-7563 for account assistance. |
| EA38 | Your request for Showtime Unlimited was successful! | Enjoy your new programming and thank you for watching DISH Network. |
| EA39 | Due to technical difficulties, your request cannot be processed. | Please call 888-233-7563 for account assistance. |
| EA40 | ERROR your purchase cannot be completed. | Please call 888-233-7563 for account assistance. |
| EA45 | ERROR the credit card number, type, or expiration date is incorrect. | Please change or complete this information and resubmit your payment request. |
| EA46 | ERROR The amount you have entered for the “Amount to Pay” is less than the “Amount Due”. | The “Amount to Pay” must be at least as much as the “Amount Due”. |
| EA47 | ERROR a minimum amount of $2.00 is required. | |
| EA48 | You cannot pay more then $.00 | |
| EA49 | Your services are not currently active. | |
| EA50 | Your services are not currently active. | You must pay at least $XX and your services will be automatically reactivated within 10 minutes. |
| EA51 | We are unable to proceed with your request. | Please contact the Customer Service Center at 888-233-7563. |
| EA52 | Your total amount due including the restart fee is $35.00. | Programming will be automatically reactivated within minutes from making this payment. |
| EA53 | You have elected not to restart services. | To restart services later, the $25.00 restart fee is required. Your amount due now without the restart fee is $13.00. |
| EA54 | We are unable to proceed with your request. | Please contact the Customer Service Center at 888-233-7563 and be sure to say that you are trying to add programming. |
| EA55 | Please wait while your payment is being made. | |
| EA56 | Your Programming will be reactivated shortly. | Please wait. |
| EA57 | We are experiencing technical difficulties at this time. | Try again from your receiver in a few moments, try us through the Internet at www.dishnetwork.com, or call 888-233-7563 and follow the voice prompts for “Current Customer” then “Make Payment” to apply payment automatically. |
| EA58 | ERROR we are unable to complete your payment with the credit card you selected. | |
| EA59 | Your programming reactivation and payment of $XX was successful. | Your new programming should be available within 10 minutes. Your authorization number is XXXXXX. Your next statement will reflect two months of programming charges to synchronize with our 30 days in advance billing policy. |
| EA61 | Payment Authorization | Your payment of $XX was applied successfully. Your authorization number is XXXXXX. Please keep this number for your records. |
| EA62 | Payment Authorization | Payment of $XX was successful. Your authorization number is XXXXXX. |
| EA65 | Please wait momentarily while we update your Credit Card AutoPay Information. | |
| EA66 | Do you wish to receive your statement in the mail while your account is set up with Credit Card AutoPay? | By selecting NO you will not receive notification when each statement is ready, but statements can be viewed 24 hours a day here on your TV through Customer Support or online at www.dishnetwork.com |
| EA67 | Your Credit Card AutoPay was successfully established. | |
| EA68 | Your Credit Card AutoPay was successfully updated. | |
| EA69 | We are unable to apply the credit card to your account as submitted. | Please update this credit card information or try another card. |
| EA72 | Please wait while we set up your account with Credit Card AutoPay. |
Not seeing the code you need?
This list was prepared from publicly available sources. If there’s an error code you need and you’re not seeing it, leave a comment below. We’ll research the code and add it to this list!
Need more help?
Call the experts at Solid Signal during East Coast business hours at 888-233-7563 or fill out the form below.