DIRECTV Error Codes and Solutions

Has your DIRECTV receivers shown an error? Luckily you don’t have to wait for a technician in order to come to figure out what it means. With this simple list of error codes, you can get the answers you need quickly and easily. This list has been completely updated for 2021 and beyond! If you need more support, call Solid Signal at 888-233-7563 or use the form at the bottom of the page.

START HERE:The most common codes, in a simple video:


Full list of current error codes

Note: If you have a five digit error code with a dash like 48-315, just look up the first two numbers (in this case 48) and ignore the other three. For three digit error codes, look up the entire number.

Click here for older codes.
Click here for Genie 2 front light codes.

Error Code Issue Cause / Resolution
14, 15, 18, 19 On Screen Text: “Internal Storage Error Detected. A problem was detected reading your internal storage device. Please call Customer Service at 1-800-DIRECTV and report the diagnostic code displayed below What to do: Select “Reboot” to reset Receiver. If still a problem: Do NOT try to reformat from the front panel. Replace Receiver.
22 Internal Storage Error Detected. The HDDVR was rebooted while uploading new hard drive firmware. Replace receiver.
203 Your account is past due and services have been reduced to a minimum level. Make sure your bill is current at ATT.com or DIRECTV.com.
611, 612, 613 No servers detected. Check cabling or look for a problem with the Genie DVR.
614, 615, 616 Video connection lost between your Genie client and the Wireless Video Bridge or main Genie receiver. Check cabling or look for something blocking the wireless signal.
617, 618, 619 Video connection lost between your receiver and the main Genie receiver. Check cabling.
620, 621, 622, 623, 624, 625 Video connection lost between your receiver and the main Genie receiver. Check cabling, reboot main Genie DVR, then reboot client.
711 Access Card Is Not Active Customer Service (CS) needs to activate.
721 Service Isn’t Authorized CS needs to authorize. Can also indicate a blackout condition (sports programming)
722 Service Expired IRD was unplugged for an extended period, reconnect IRD & have CS reauthorize.
724, 725 Authorization or Paring Expired Issue Contact DTV to resend Pairing or Resend All Authorizations. Issuemay be related to 920 OSD so also troubleshoot as if present.
726 Wrong or Missing RID Number Verify RID from TV screen & have CS reauthorize.
727 Program Not Available in Your Area Have CS verify address and resend authorizations. If still not available have CS check for “Blackouts” or FCC “Viewing Restrictions”. For Ext 731-743: IPPV is an option; it may not be available for all customers depending on the quality and capacity of their phone lines. For customer who cannot use IPPV they have 3 other options: 1. Go to DIRECTV.com . 2. Call 888-233-7563.
731 Access Card Full Run IRD “system test” to make sure phone is OK. If not OK, troubleshoot phone line. If OK, have CS force a callback (est. time approx. 2 minutes). If a forced callback does not succeed see above reminder: “For Ext 731-743”. – Related OSD is 780 for broadband connected boxes.
732 IPPV Purchase Limit Reached IRD needs to call to download PPV information. Once it is downloaded the limit will be once again available. Follow procedure for “731- Access Card Full” Limits are to protect the customer as well as assure DIRECTV is able to collect on purchase. – Related OSD is 781 for broadband connected boxes.
733 IPPV Ordering Disabled 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations. Contact DTV – Related OSD is 777 for broadband connected boxes. Follow procedure for “731- Access Card Full”.
734 Unable to Request IPPV IPPV flag set to No in the billing system. Contact DTV.
736 IPPV (Interactive Pay Per View) has been disabled due to STB not successfully completely a callback. 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations. Contact DTV – Related OSD is 777 for broadband connected boxes.
741, 742, 743 PPV Data was Missing Conflict between your current billing information and authorized services. PPV event, day and time needs to be escalated by CS to the DIRECTV Support Center; resolution is normally 1 business day.
745, 746 General access card error Follow these steps: 1) Have CS resend authorization 2) Reset IRD 3) Have CS send replacement card.
752 Information Update Error IRD cannot accept a software download or new data updates with the current access card. OSD may appear when access cards are being re-paired with IRDs. Follow these steps: 1) Have CS resend authorization 2) Reset IRD 3) Have CS send replacement card.
761, 762 Insert Your Card or MRR Service Access card isn’t all the way in the IRD. Remove & reinsert card.
763 Access Card Expired Access card is an older version (period) card. 1) Have CS order new card or activate replacement card 2) If card replaced, have CS resend authorizations 3) If OSD continues, reset IRD 4) Replace IRD. When *troubleshooting this issue tune to channel 377 to verify if programming has returned.
764 Wrong Access Card Inserted Access card in IRD does not match what is listed with authorization system. Have CS verify & update information. Have CS reauthorize and then reset IRD. If OSD continues, note the following: 1) account information (customer name, account number, telephone number) 2) access card number 3) IRD serial number 4) RID number 5) Have CS supervisor escalate to DIRECTV Support Center. Note: resolution is normally 1 business day.
765 Please insert your new access card. Insert new access card.
771 Searching for Satellite Main Check: 1) Peaking 2) Line of sight 3) Connections 4) Distribution system 5) Hardware
772 No guide data. Signal or broadcast issue. Occasionally seen after rain fade.
773 Hard drive automatic repair Wait until repair is completed. If another error message appears, replace receiver.
774 An error has been detected on your receiver’s hard drive. Replace receiver.
775 Problem Communicating w/ Dish SWiM power inserter may need to be plugged in. The network can’t detect the SWiM due to power loss to the SWiM. No SWiM installation is present
776 Problem Communicating w/ Dish Too many receivers or tuners are connected to the SWiM. Test with SWiM meter and upgrade to SWiM 16 if necessary
782 Problem Communicating w/ Dish Check all cabling throughout the installation.
792 Antenna Problem Loss of signal from over-the-air antenna.
920 “Missing Guide Info: Your receiver has not received guide information from the satellite for the past (3-13) hours. Please contact DIRECTV Customer Service (920).” This is normally a signal issue and often occurs because the customer cannot get the 119 signal. The installation needs to be inspected for the root cause as to why the IRD is receiving this OSD.
921 You are attempting to view 4K Ultra HD programming without the proper equipment. Replace your Genie Mini Client with a 4K Genie client
927 An error occurred when downloading On Demand movies or shows. Check your internet connection. If on a Genie, go through the “Reconnect Now” procedure.
928 Your Wireless Video Bridge has lost power, has a poor signal, or is rebooting, or you have replaced the Genie receiver and need to reset the wireless connection. Check all connections. If necessary, reset the wireless connection through the Genie menus.

Not seeing the code you were expecting? Click here for older codes.


Genie 2 Lights and what they mean

Status LED

Solid Colors

  • BLACK (or off) This means there is no power to the Genie 2.
  • WHITE This means that there’s new software available. Pressing and holding the Add Client button will force the software. Basically, don’t do this. You’re better off letting it update on its own schedule. If you see solid white, it should turn to flashing green in about a minute or less.
  • BLUE This is something you should never see unless you are installing for the first time. It means the system has no clients assigned to it and it’s ready.
  • YELLOW Something has gone wrong. Usually this means the Genie 2 is disconnected from the dish. Check all the cable paths.
  • GREEN This is the normal state of the Genie 2 when it’s running.
  • RED Something is very bad inside your Genie 2. Reboot it and if it doesn’t fix itself in half an hour, replace it.

Flashing Colors

  • WHITE New software is downloading right now. Leave it alone and come back in half an hour and everything will be fine.
  • YELLOW Something bad happened during a software download. This is rare and if you see this, try rebooting and tracing the cables to make sure they’re all connected.
  • GREEN Your Genie 2 is booting up. This is normal after a power failure or software update.
  • RED Your Genie 2 is trying to repair itself. Leave it alone and come back in half an hour. If things aren’t fine, you’ll probably want to call for a replacement.

Wireless LED

  • BLACK (or off) The built-in bridge isn’t functioning. This could be normal if you have no wireless clients.
  • GREEN Everything is fine. This is the normal state.
  • FLASHING YELLOW Something’s wrong with the wireless video bridge. Don’t hide the Genie 2 behind something or in a cabinet.

Glossary

  • CS: Customer Service
  • DECA: DIRECTV Ethernet Coaxial Adapter, your wired internet adapter
  • IPPV: Internet-based pay-per-view ordering
  • IRD: Integrated receiver/decoder, your receiver
  • ISS: Installation Support Services, AT&T’s internal support
  • IV: Installation Verification, an automated process
  • ODU: Outdoor unit, your satellite dish
  • MoCA: Multimedia over Coax, the data that goes between Genie DVR and client
  • PPV: Pay-per-view
  • RID: Receiver ID number
  • STB: Set-top box, your receiver or client
  • SWiM/SWM: Single Wire Multiswitch
  • VOD: Video on demand
  • WVB: Wireless Video Bridge

Need more help?

Call us at 888-233-7563 or fill out the form below:


Older/Unused Error Codes

These error codes are not used in current DIRECTV hardware but are listed here for those who still maintain older hardware.

Error Code Issue Cause / Resolution
10 Receiver Error Detected – Unable to read RID Replace Receiver.
11 Receiver Error Detected – Bad Tuner Not related to TV Apps (11) Replace Receiver.
12 Problem with the Network Tuner (possible problem inside the box). Replace Receiver.
13 Problem reading the access card Contact Customer Service.
16  Receiver’s networking chip has failed. H / HR 24s and higher only Reset the receiver.Run system diagnostics again.If code 16 persists, replace the receiver.
20 A problem with your ODU has been detected. Inspect general condition of dish and cabling between dish and receiver.
21 A problem has been detected in the storage device. Hard drive is experiencing an initialization error or Critical Fault. Replace receiver.
23 Internal Storage Error Detected. Replace receiver.
24 A fatal error has occurred. . Replace receiver.
25 H2x flash memory corruption is detected. Receiver will attempt to self-repair.
40 13/18V test. Satellite Dish Alignment or Distribution problem.
41 Guide data failure. Troubleshoot cause of low/no signal.
42 Guide data failure. Troubleshoot cause of low/no signal.
43 Installation Verification Failure. Troubleshoot cause of low signal.
44 Second tuner connection problem Verify Sat tuners are connected properly
45 Guide data Issue – No guide data received in over 24 hours Possible distribution problem, incorrect ODU selection or signal blockage to one or more satellite locations.
46 Guide data Issue – No guide data received in over 1 hour Possible distribution problem, incorrect ODU selection or signal blockage to one or more satellite locations.
47 Home Network Distribution Problem Probable Causes: A DECA is attached to an H/HR24, The DECA on an H2x/HR2x/R22 or the Broadband DECA is loose or not plugged in.
48 Home Network Interference Problem Probable Cause:The network may have excessive outside interference.
49 Primary Tuner Connection Problem – No SWM channels are available. Probable Cause: There are too many receivers/tuners connected to the SWiM.
50 Secondary Tuner Connection Problem – Only a single SWM channel is available. Probable Cause: There are too many receivers/tuners connected to the SWiM.
51 SWM Not Detected Probable Cause: There’s no SWiM network present.
54 MoCA Network Test Error A coax connection is not being used
between the Genie server and client in cases
where a DIRECTV Ready client is installed.
70 Configured for network, but cannot detect Network connection. Troubleshoot network/internet connection.
71 Cannot Detect Internet The network is connected, but the Internet connection has failed. Problem with the router configuration or the receiver network settings.
72 Cannot detect dial tone, but Internet connection good. Troubleshoot phone connection.
73 Cannot detect Network connection or dial tone Troubleshoot phone connection.
74 Dish alignment test not ran during installation verification. N/A
75 External Storage Error What to do: Remove External Hard Drive and retest. Do NOT replace Receiver.
76 Cannot detect dial tone for PPV and caller ID Troubleshoot phone connection.
77 Receivers discovered on coax Unplug Ethernet cable from receiver.
79 Dropped multiple MRV sessions over the past 5 days. Check for loose/bad connectors that may be causing intermitent problems with the signal.
82 Receiver set to SL-5 dish but a SL-3 is present. Change ODU type to Slimline 3.
83 Receiver set to SL-3 dish but a SL-5 is present Change ODU type to Slimline 5.
86 Not able to connect to the Internet. Verify all physical connections. If necessary, on the receiver, run Restore Defaults, Connect Now.
87 The DIRECTV server may be unavailable or the customer’s router could be blocking access. Wait a few minutes and retry (Restore Defaults and then Connect Now)
88 This is a completion code, not a failure code. Broadband Callback was successful.
89 Unable to connect to the Wireless Video Bridge(s) on your network. Determine if the WVB was deliberately removed from the network by the customer. If it was, removing the WVB from the Genie by using the system menus.
90 One or more of the Wireless Video Bridges on your network reports an error. Perform a reset on the WVB. If WVB continues to blink Red, replace the WVB.
91 One or more of the Wireless Video Bridges on your network reports an error. Troubleshoot the MoCA / Coax network. Verify cabling and connectors.
92 One or more of the Wireless Video Bridges on your network reports an error. Call Customer Service.
93 Your receiver is connected to the wireless network, but it is not connected to the Internet. Reboot the modem/router. Press the DASH button to check if the receiver is connected to the Internet. If issue persists, refer the customer to the router manual, manufacturer or ISP.
94 The receiver is not connected to a wireless network. There are more than one wireless networks in range. Unplug the router for 30 seconds, then plug it back in. Press DASH button to check if the receiver is connected to the Internet. If the issue persists, repeat network setup.
95 The receiver is not connected to a wireless network. Unplug the router for 30 seconds, then plug it back in. Press DASH button to check if the receiver is connected to the Internet. If issue persists, repeat network setup.
96 The received wireless network signal is weak. On the remote, press and hold INFO to get to System Info & Test, then select More System Info. If wireless signal strength is not “Excellent” or “Good,” then install a wired CCK.
97 There is a history of wireless network signal weakness. On the remote, press and hold INFO to get to System Info & Test, then select More System Info. If wireless signal strength is not “Excellent” or “Good,” then install a wired CCK.
98 There is a history of wireless network disconnects. On the remote, press and hold INFO to get to System Info & Test, then select More System Info. If wireless signal strength is not “Excellent” or “Good,” then install a wired CCK.
99 Wireless Client Slow Link. Survey each wireless client to find the one with poor performance, indicated by an amber or red light on the client when powered up. Relocate the client or video bridge to eliminate performance issues.
743 PPV has expired. 24 Hour rental period has expired for previously ordered PPV.
744 Loss of Programming Reset IRD and check for new OSD.
747 Unable to Complete OSD when ordering or viewing PPV. Resend authorizations through DIRECTV.com
749 Multiswitch Problem Troubleshoot multiswitch.
750 Service Not Active Customer needs to have HD access to be able to view OTA channels.
751 Wrong or Missing RID Number Contact DTV to verify actual RID against Billing System. Attempt Resend All Authorizations.
771A Problem Communicating w/ Dish SWiM power inserter may need to be plugged in. The network can’t detect the SWiM due to power loss to the SWiM. No SWiM installation is present
771B Problem Communicating w/ Dish Too many receivers or tuners are connected to the SWiM.
777 IPPV Ordering Disabled Check phone line.
780 Access Card Full Run IRD “system test” to make sure network is OK.
781 IPPV Purchase Limit Reached IRD needs to call to download PPV information. Once it is downloaded the limit will be once again available.
799 Replace Receiver Self-diagnostic OSD Reset Everything using menus
818 Unable to Start Network Services Background services for Pay-Per-View and Interactive Services cannot start. Ensure only one router or access point between Genie and ISP network.