Did you know Solid Signal has live chat support?

Are you not seeing what you’re looking for? Do you have questions that only a person can answer? Why not try Solid Signal’s live chat? We have operators standing by during business hours who can answer all your questions.

Live Chat done right

Our chat is staffed by the same people who are on our phones. It all happens in our 100% US-based call center in Novi, Michigan. All of our staffers get top-notch training and have access to experts in the field in case there are questions. You’re not just going to some offsite call center where the reps could be talking to you about one thing and then supporting a completely different company on the next call. We’re 100% Solid Signal all the time in our chats.

What can our reps answer for you?

Are you looking for a recommendation on an antenna? Need an update on an order you’ve placed? Looking for the best options for a satellite TV upgrade? These are some of the many things that our chat operators can help you with. They can even help you place an order right away!

How do you chat at Solid Signal?

It may seem simple but it’s funny, a lot of people tell me that they are not able to figure out how to use the live chat function at Solid Signal. It’s actually very easy.

On every page near the top, you’ll see an icon that looks like this. It’s in the orange bar, near the right. Here it is next to the rest of that bar:

If you’ve just gotten to the page, it might even be animated, to help you find it more easily.

If you’re on a product page, you’ll see several buttons near the right that look like this:

Click or tap on the button marked “Live Chat” to be transported instantly into our chat system. From there it’s usually just a few seconds until a chat operator is available to answer all your questions.

Why live chat?

Personally I use live chat when I’m multitasking. It’s a lot easier to continue working on something else when I’m trying responses. It also means that I don’t have to worry about “music on hold.” Even though our Solid Signal phone reps are able to answer most calls very quickly, I know no one likes being on hold for more than just a few seconds.

Ready to buy?

Even when you’re ready to buy, a chat operator can usually help you. They can help walk you through the checkout process and in some cases, even enter the order for you. Or, they can get you straight to a phone representative who can take care of everything for you.

So what are you waiting for? Try a live chat with a Solid Signal representative now!


About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 8,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.