You don’t know how important DIRECTV account services are until you need them. Signal Connect is there for its DIRECTV customers when they need us!
Today’s online shopping model is great for product availability and speedy delivery. When it comes to service, not so much. That’s the case for people who have DIRECTV. Customers have to call someone when they have a connection problem or need an account change. The quality of the service they get is only as good as the company that provides it. Signal Connect offers the best DIRECTV account management. Yes, I said it, and I’m also going to show you why it’s true.
“White Glove” DIRECTV Account Services
Rachel Danyluk knows all about DIRECTV account management. She’s helped clients add/remove receivers, programming, channels, and MUCH more. Rachel has gotten so good at it that we call her the “Countess of Customer Service.” While that nickname gives her a chuckle, she’s serious about DIRECTV account management.
Rachel explained, “Our DIRECTV account services is an important part of who we are. Our customers appreciate it and understand why it’s so important.” Rachel helps DIRECTV clients with whatever they need. Here are two examples of her helping people who needed account management services right away.
DIRECTV Account Services for Yacht Owners
What happens when paying guests wanted to see a football game on a yacht they chartered? It could be a HUGE hassle for the vessel’s captain, who’s probably not a DIRECTV expert. When that yacht owner is a Signal Connect client, he’s able to get the right channel just in time for the game. That happened recently, and I’ll let Rachel tell the story:
“I recently had a customer call because they couldn’t watch the game they wanted. I called DIRECTV to add the specific sports package they needed, then I made sure they could watch the game. I also worked with them to ensure there were no more error codes. It took us about 30 minutes from the initial call to make sure they were getting the right game. It would have taken the customer over an hour if they contacted DIRECTV themselves.”
DIRECTV Account Services for RV Owners
RV owners with DIRECTV need customer service too. This is NOT a problem if they get this satellite TV service from Signal Connect. Rachel recently stepped in at the last minute to help an RV owner and his family get the channels they wanted. Once again, I’m happy to let her tell the story:
“I had a new RV account call to get their services activated. They had questions about programming, so I sent them a channel lineup. When we went over it together, the customer decided to add an extra movie package. When I called DIRECTV to activate the RV owner’s account, I added on their movie channels. I also had the rep hold so I could make sure the customer was receiving all their channels. The customer appreciated working with me directly instead of the DIRECTV call center.”
Get DIRECTV from Signal Connect!
We’re very happy to have Rachel here to help DIRECTV customers. What’s even better news is that she’s one of MANY Signal Connect reps who offer this high-level customer service. No matter who your rep is, you’ll get this same great DIRECTV account management. Best of all, it’s FREE for the life of your account! When you need help, you just pick up the phone and directly contact your rep. You can also call Signal Connect if you’re interested in getting DIRECTV. Just dial 888-233-5834, or fill out the form below. The best way to understand this level of service is to experience it.