Meet Your Signal Pro: Mike Masura

At Solid Signal, it’s our team that makes us the premier online destination for satellite TV, antenna, and cellular enthusiasts. Each of our Signal Pros answers calls, emails, and chats to help you find the product you need. They also ship it to you in a timely fashion, and make themselves available to answer any questions you have. Since these folks do so much to make your experience with us a great one, we’d like to give you the chance to get to know them better.

As Customer Service Supervisor, Mike Masura is an integral part of the Solid Signal team. He trains and guides the members of Solid Signal’s service department, and oversees order processing from inception to delivery. Mike also provides after-delivery service and many more important tasks. The first of October, 2016, marks Mike’s seventh year at Solid Signal, and he remains focused upon his No. 1 goal – customer satisfaction. Here’s a few more things you might not know about one of Solid Signal’s most inspirational leaders:

How did you end up working at Solid Signal?
“My wife worked here before I did and she would come home raving about her work environment and how much she liked her job. She explained that the company was going through some growing pains and was looking to hire a customer service manager to free up some time/responsibilities from the General Manager (Mae Kouza), who oversees all departments.

“At that time, I was working as a showroom manager and events coordinator for an upscale appliance distributor. While I wasn’t necessarily looking to leave my job, I was curious about what might happen if the right job, location and hours were offered to me. I have known Jerry Chapman (Solid Signal founder) for more than 20 years and, long story short, he asked me to interview with Mae. The rest is history.”

What do you like most about your job?
“First of all, I really like the people. During my time here, I’ve met and learned from so many great people, and I continue to maintain the relationships I have with those still supporting the team. It really does take a people working in unison for a company to remain profitable and productive. Secondly, I really enjoy that this job is not routine. Every customer is unique and so are their needs, so I never know what any given day will present to me.”

What has been your greatest accomplishment while working here?
“Creating a customer service reference manual and going to a paperless RMA and ERL return processing.”

Do you have a spouse/children/pets? What are their names?
“My wife Carol of 26 years and I have one daughter, Jaylyn, who is 12. We adopted Jaylyn from Guatemala when she was five months old. Two years ago, we got two cats, Kookie and Kloey, who replaced our two previous cats Kelsey and Shelby, whom we had for nearly 14 years.”

What do you like to do in your spare time? (Hobbies, pursuits, etc.)
“My wife and I have a store on Etsy.com called Prettified Creations. I basically repurpose just about anything I can get my hands on. We enjoy Flea Market weekends and unique garage sale finds. I do NOT dumpster dive!

“Family time is my top priority and at our home, the majority rules. If the latest movie is the proposal, then that becomes the priority for the weekend. We try to create as many family memories for Jaylyn as we can.”

When people meet you, what really surprises them about you?
“That I am allergic to most animals with hair and we have two cats. I take medication up to three times per day just so I can live in my own house.”

Where is the most exotic place you’ve visited?
“My wife and I spent four weeks in Greece and Italy for our 10-year anniversary. It was the trip of a lifetime and set the bar very high for all other trips.”

If you could have dinner with one famous person who would it be?
“I do not watch a lot of TV, but do probably read more than I should. Michael J. Fox inspires me, Howard Stern entertains me, and Nancy Reagan probably manipulated the presidential responsibilities of Ronald more than anyone might realize.”