Over the years, manual sales have become ineffective, and sales technology is becoming quite popular. This is generally evident in sales follow-up emails, tracking customers in spreadsheets, and connection to a decision maker. That’s something to celebrate as only 34% of salespersons spend their time in actual selling, while the rest spend time selling using technology tools that enable them to accomplish various tasks such as prospecting, data entry, and scheduling.
But with numerous sales tech tools and services available, how do you choose a technology tool that fits your sales team? Below we’ve covered six must-have technology tools for a sales team and how they facilitate sales. Read on!
#1. Display Screen
A high-resolution display screen allows your customers to identify the details of the product they have purchased without interrupting the payment process. This screen plays a significant role in POS systems. Moreover, it creates an exceptional customer experience by enabling them to identify the order details that might be confusing and lead to delays or errors. Fortunately, you can readily get this screen in the market today that is compatible with any operating system. Moreso, this specific Mimo screen is flexible and can easily be placed in numerous positions that can be beneficial for any sales team. For example, in retail depending on the site you can easily take this monitor with you on the sales floor to show a customer a 3D example of a product that can be the make or break in the sale.
#2. Customer Relationship Management (CRM)
The CRM tool is software that allows you to organize communication, interaction, and information about your customers. It achieves this by putting relevant details such as quotes, purchases, payments, emails, calls, agent notes, and chats in one place. In addition, it is an effective dashboard that allows you to track leads in your sales lifecycle. You can also find other CRMs analyzing data to generate segmentation, lead scoring, sales reports, and forecasts.
#3. Call Analytics and Call Tracking
Call analytics and call tracking tool records, transcribes, and gather information about your sales calls. Generally, it does not only collect essential data such as call frequency and length but gathers comprehensive data such as campaign, marketing source, and channel. Additionally, it transcripts this data allowing you to perform keyword research, identify sales tendencies, and raise comments for training. Therefore, you can later utilize this data to plan your priority in upcoming calls and compare prospects in your call data.
#4. Live Chat
Live chat is a tool that displays a chat box on your business app or website where customers can reach out to your sales agents immediately. This tool is generally helpful in every business as about 82% of customers require an immediate response to their sales queries. You can use various chat tools to channel messages to your team. Also, if you lack a sales agent, you can use automated tools that generate an automatic transmission or AI chatbots.
#5. Sales Reporting Software
Gathering accurate data enables you to make a precise decision. Luckily, sales reporting software can help you collect, prepare, interpret, and project data. These tools are designed to pull unique data types, so you must choose a device that fits your organization. For instance, you’ll need a tool with many key performance indicators if you are an inside salesperson.
#6. Scheduling Tool
A scheduling tool makes the process of trying to communicate with your prospect seamless. It allows you to set your availability and allows your prospect to choose a suitable time for them. This allows you to make appointments conveniently. Additionally, your sales team can focus on other tasks as they prepare meetings with prospects. Consequently, you can easily coordinate the availability in team calendars and minimize friction when communicating with your prospects.
Sales technology tools can ease your sales operations in multiple ways. These tools are helpful, from analyzing data, communicating with your customers, and marketing your products, to forecasting sales trends. Start incorporating these tools in your business today to enjoy their unquestionable benefits!
Written by Taylor McKnight, Author for Open Symmetry