The Solid Signal Blog’s list of error codes and solutions is the most visited article on this site. It’s a unique resource that’s stood the test of time and it’s here to help people understand what’s going on with their devices. And now, it’s been updated to be even better!
A little bit of history
This list of error codes was originally compiled by DIRECTV fans and DIRECTV watchers. At first it was just a list of text that appeared on screen, but in the late 2000s, I was lucky enough to work with a few DIRECTV customer service representatives directly. We made an agreement where they sent over the exact text used by DIRECTV customer service representatives. This text was full of acronyms and internal messaging, so it was massaged slightly for use here and a glossary was added.
In 2012, during a visual revamp of The Solid Signal Blog, it was published on this site for the first time and it’s been one of our most popular articles ever since. According to Google, it’s been visited over 300,000 times. That’s 300,000 happy customers who hopefully were able to decide what their next steps would be. I have to say, it’s pretty impressive.
Even better now
The problem with this page, of course, is that it’s very long. It’s full of very detailed information which is what you want in a case like that. But sometimes you just need to know the basics. That’s why we’ve compiled a list of the really common error codes and what they mean. We’ve put them in a video format that’s a little easier to get through. The funny thing is, when this list was started, YouTube had only been around for a year or so and it still wasn’t very popular. Producing and uploading video was still very hard to do on the slow connections of the time. Today we don’t even think twice about it.
Here’s that video:
In it, you’ll get a tutorial on the most common codes and how to deal with them. Sometimes you can fix things for yourself, while other times you might still need to call for help. But, with this information in front of you, you’ll have some idea what to say.