Do you have a DIRECTV connection issue? Call Signal Connect for free DIRECTV customer support!
DIRECTV help is a service we’ve always offered to our clients. If you are one, you probably already know that we’re just a phone call away. But what if you’re not a Signal Connect client? Then what do you do to get the best DIRECTV support? Well, you only have one option, and that’s to reach out to DIRECTV’s call center. The problem is, thousands of other people are doing the same thing every moment of the day. This is why it’s best to choose Signal Connect as your DIRECTV dealer.
DIRECTV Support from Signal Connect
Our clients get the quickest, easiest DIRECTV customer support. They really do! It all boils down to an easy, five-step process. Check it out:
You notice that you have a DIRECTV connection issue. This is pretty easy to figure out because you won’t be getting TV signal. You might even have some type of warning or error message on the screen. (Note: DIRECTV connection issues are rare, but they do happen, and customers need help when they do.)
You make a direct call to your Signal Connect rep. Forget the call center; they’ll have you on hold for a while. Your rep is a direct call.
Your Signal Connect rep diagnoses the problem over the phone. They’ll ask you a few questions to determine what caused the connect issue. Our reps know DIRECTV inside and out, so they’re aware of these issues, what causes them, and how to fix them.
Your rep walks you through the fix over the phone. In most cases, these issues can be resolved by making a few tweaks on your DIRECTV system. Our reps are trained to be able to walk you through this process. Your rep will stay on the phone with you until you tell him or her that your TV reception has returned.
They’ll match you with the right DIRECTV equipment. Look, some issues require a slightly bigger fix. For example, you might need some type of splitter or another piece of equipment. Your rep will match you with the right part taken from Solid Signal’s online inventory. We’ll send that out to you then talk you through the installation. As always, your rep stays on the phone until your TV reception is restored.
Case Study: Resetting a Satellite Dish/Dome
When people move their dish, they disconnect from the signal beaming down from space. “This accounts for the vast majority of the calls I get,” said Ryan McDonnell, National Account Sales. “It’s usually just a matter of pressing a button on the dome’s power supply to trigger it to search for the satellite.” Ryan happily walks clients through this process whenever customers call in need of help.
DIRECTV Account Management: We Do That Too!
If you’re a customer, you might need our free account management services. That means a change to your account, such as programming packages, billing arrangements, etc. You need, we do it, and it’s a FREE service to our customers. All you need to do is pick up the phone and call your Signal Connect rep. We’ll take care of it.
Case Study: Suspending/Unsuspending a DIRECTV Account
“I get this one a lot,” said Jason Vanover, Lead Tech/Sales Manager. “Usually, it’s someone with an RV who needs their account suspended during the winter, or someone pulling their boat out of the water for repairs.” These folks call Jason, who then connects with his contacts in the DIRECTV call center to get the job done. “In most cases, I have it done in about 15 minutes,” he added. “And when they want their account reactivated, they just give me a call for that, too.”
Do You Need DIRECTV Support?
Getting fast, friendly service is as easy as calling Signal Connect. Our reps are happy to help you with whatever you need. In most cases, it can be handled right then and there over the telephone. You can reach our Signal Connect division by calling 888-233-7563. You can also fill out the form below and send it to us. Someone from the Signal Connect tech team will reach out.