Get Tech Support from Us on Facebook!

Need a technical question answered quickly and correctly? Turn to our Support from Solid Signal Facebook page.

Facebook is a lot of things to a lot of people. For us, it’s the perfect place for technical support to tech-savvy customers like you. We do this through our Facebook group, Support from Solid Signal. Have you heard of it? It’s where people turn with questions about TV antennas, DIRECTV, and a variety of other tech topics. Solid Signal uses this platform to deliver the answers these people need. You should join, too. You never know when you might need expert advice on your consumer electronics.

Where to Find Support from Solid Signal

Since it’s a Facebook group, you’ll find it on Facebook of course. To make it easy for you, we’re sharing the link to the Support from Solid Signal group right here. That link will take you directly to the page, provided you have a Facebook account of your own. (It’s almost impossible to believe that some people don’t, but it’s true.)

Are you on our support page? Great! Now, it’s time to join. Just click the big blue “Join” button. This sends a request to our administrator, Mr. Stuart Sweet. He typically approves these requests within a few minutes. When Stuart clicks the “approve” button, you’ll get a notification from us. Congratulations! Now you can post your question(s) to the group.

Helping Tech-Savvy Customers Every Day!

When you post your question on our group, you’re in good hands. Stuart is our trusted in-house expert for the past 10+ years. Thousands of people have benefitted from his blog posts, videos, and white papers. He’s probably helped just as many folks on Facebook. The group has been active since 2018 after all. Are you wondering what the average group exchange looks like? Here’s a recent question posted by a member:

“We have purchased new AIM meters, which have the 5.0 software. They do not have the dithering ability. Is there an updated software program with the dithering? Or are we missing something?”

One of the forum’s members, clearly a satellite TV customer, shared this answer:

“If I’m correct, the dithering ability is actually on your Slimline sat dish back assembly. The meter is used to help you dither the dish, but it does not actually contain software for it. The meter should show you the highest and lowest signal for dBs… once you physically dither your dish. You will be centered to the satellite. Find the lower dB with your meter and turn clockwise while counting your turns. Once you find the highest dB, turn back half the distance. That’s the process of dithering.”

Stuart quickly followed up with even more helpful advice:

“That’s basically true, but the meter does have some basic tutorials built-in.”

The conversation continued for a bit, and the satellite TV user got his answers. This is an everyday occurrence in our Facebook group.

This is Our Dedication to Customer Service

That’s the whole point of our Support from Solid Signal Facebook group. It’s one of many ways we give you the tech support and help you need. So, if you’re not a member already, we encourage you to sign up. You never know when you might need the help. What you can be sure of is that Solid Signal is always happy to provide it!

About the Author

Jake Buckler
Jake Buckler is a cord-cutter, consumer electronics geek, and Celtic folk music fan. Those qualities, and his writing experience, helped him land a copywriting gig at Signal Group, LLC. He also contributes to The Solid Signal Blog.