Here we are, a month into the new year. I bet you’ve already forgotten your resolutions. 2022 and all its craziness seems like a million years ago. And yet, even though we’re living in the future, there’s one thing that’s never really gone out of style: customer service.
Of course, not everyone agrees. I don’t know about you but as I stand in line to return something, or “press 1” for the 95th time on an endless phone tree, when I buy something from the world’s largest retailer and I can’t even find a phone number on their site… I have to wonder if anyone agrees. Real customer service sometimes seems as far in the past as filofaxes and carbon paper.
One company still believes in customer service.
And you know what, I’m lucky to work for them.
SIgnal Group was founded a generation ago, in 2002. We started up because the company founder couldn’t get the parts he needed for his personal DIRECTV satellite TV system. He wasn’t getting the service he needed from local stores, so he took to the internet. Who helped him? The DIYers, of course. Founder Jerry Chapman learned a lesson that day, and it’s guided us all ever since. It’s all about taking care of people’s needs.
We’ve grown to a large company full of people who care. People who actually answer the phone when you call. I’m talking about people who will even give you their email addresses and direct phone lines so you can reach them when you need them. Our team is here to make sure that you’re taken care of. That’s what we believe in, and I have a feeling you do too.
Here’s what we mean
A local real estate developer wants to build 15 luxury apartments. He hires a general purpose integrator to design and implement satellite TV wiring. The wiring plan looks … ok. But the developer has heard of Solid Signal, and he remembers that our customer service and support is free. He sends us the plans, and our team jumps into action. Our tech team not only recommends changes, but does a full redesign of the system, for free. No one at Solid Signal tried to hold the design hostage for pay. No one said that the developer had to buy the parts from Solid Signal or they wouldn’t get all the specs. We just believe that if you treat people fairly, they’ll buy from you. In this case, that developer not only bought all the parts from us, but relied on us to handle all the satellite activations in that new apartment complex.
We can’t always give away complex design services for free, but when we can, we do. The important thing for us is taking care of our customers. And, the greatest compliment you can pay us is to come back and buy from us again and again. Give us the opportunity to take care of you, and we’ll work hard to earn your business.
Here’s how you get started
It’s quite simple, really. Call us. Email us. Fill out a form. Let us know what you need. Maybe it’s satellite TV, or internet, or cellular signal boosters. Maybe it’s broadcast equipment, something for your boat or RV, or installer-grade tools. Maybe it’s just a remote control. We’ve got it all. You’ll find it at SolidSignal.com, at the best possible prices. If self-service is your style, we’re here for it. But if you need more than that, we’re here to take care of you. Call 888-233-7563 during East Coast business hours. Or, fill out the form below. We’ll get back to you on your schedule.
