Special Orders Don’t Upset Us

Customer service means different things to different people. For some people it means getting their orders as fast as possible. For others it’s the flat out lowest price and easy ordering. We agree with those things too at Solid Signal but we add something that big web sites can’t offer: awesome customer service.

When 40,000 parts aren’t enough

That’s right, Solid Signal has over 40,000 hard to find parts. About half of those are parts that can’t be found on any other site, no matter how big. We specialize in making sure that the hard-to-find items you need are all right here at Solid Signal.

Sometimes, though, there are parts even we didn’t know about. Our product team scours the internet for the parts our customers need. Every so often our customers get there first.

If you have a part that you need, if it’s something for a large product or a small one, let us know! About 20% of our new parts additions every year come from customer suggestions.

We have your back

We have a whole team at Solid Signal dedicated to doing custom quotes and special orders. Just call us at 888-233-7563 or fill out the form below and the team will start working for you! We can make sure that you get what you need, suggest other parts that you might need, and even help you get installation or activation help if you need. Whether you are a facilities manager looking to replace a broken part or an A/V installer looking to find a “one-stop-shop” … we’re here to take care of you.

If you see a part that’s similar to what you have in mind, especially if it’s the same brand as what you have in mind, we can easily help you get that other part. A lot of times we will carry the most popular parts from a manufacturer even though we gave access to the entire line. We’re happy to get those hard-to-find and esoteric parts, too.

Because, at the end of the day, it’s great shopping at those massive web sites that can offer you the most popular parts and super-fast shipping, but those guys don’t care about you. They don’t even give you a phone numbers to call. Solid Signal does, and we’re looking forward to hearing from you during East Coast business hours.

About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 8,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.