We’ve started a new series over here at The Solid Signal Blog. We’re calling them “Signal Success Stories.” Let’s call it what it is: we’re blowing our own horn.
Telling it like it is
In this new series, we’re going to be highlighting customers who we’ve been able to help. A lot of readers of this blog just think of Solid Signal as an online store. We’re an online store, that’s true, but we’re so much more. We have real trained technicians ready to talk to you during East Coast business hours. We offer real personalized service that we like to call “concierge service.” In this time when you order stuff online and hope that you get something useful, we offer the kind of service you used to get from a trusted expert in your home town
More than half of our staff is made up of subject matter experts who can help you figure out what you need and support you when things seem like they’re going the wrong way. Whether it’s just a simple remote or a million-dollar enterprise A/V system, we handle it all.
Doing what no one else can do…
People call us because they are tired of “the call center experience.” They don’t want to wait 45 minutes for someone to read from a support script. They want real help. That’s where we come in. We use the same computer systems that our major vendors like DIRECTV, AT&T, DISH, and weBoost use. So we can figure out what’s really going on when you say there’s a problem. It’s what we’re known for.
…making it look easy
I’ve lost track of the number of times one of our customers have said we “made it look easy.” Or that we were able to solve a problem in 10 minutes that someone else couldn’t solve in a couple of hours. Yeah, we’re bragging a bit. But only because we can back it up.
Tell your story
If you’d like to tell your story, click the “CONTACT THE EDITOR” link at the bottom of this blog and tell us how Signal Group has helped you. Who knows, we might build an article around it, and you might be the next “Signal Success Story.”