“It’s not like it used to be.” Have you found yourself saying that lately? It’s very easy to believe that the good old days of customer service are long past. After all, the biggest online retailer in the world doesn’t even have a phone number you can call. Have you had your car serviced lately? They update you by TEXT message? Yessirree, it’s easy to believe that the days of personalized service have come and gone.
That may be true for other companies, but it’s not true for Signal Connect.
Who is Signal Connect?
Signal Connect is a part of Signal Group, parent of this blog and of SolidSignal.com. It was started because we understand that not every transaction can be “self-service.” Signal Connect is here to take care of those folks who have special circumstances. You know what I mean. Folks with RVs and boats aren’t going to get an overseas call center to understand their problems. Large businesses aren’t going to get the help they need with headend systems on a self-service web site. Special circumstances require special care… and that’s why Signal Connect was born.
White Glove Service
We’ve chosen to call it “white glove service.” It’s an old-fashioned name for an old-fashioned idea. We believe that every customer deserves to be treated with care. They deserve to be treated as if we were very expensive and exclusive butlers and they were masters of the house. It may be old-fashioned, but we think it’s an idea that never goes out of style.
White glove service means going the extra mile. It means one of our reps getting into their personal vehicle, long after hours, to hand carry a new receiver to the Fedex depot before it closes. It means being on site when an installation is happening. It even means finding the — literally — ONE person in the world who can make a receiver’s screen saver turn off in a bar environment. No one else can do it like Signal Connect, and we do it all for our customers.
Let us help, that’s all we ask
If you’re considering a new installation of satellite or internet equipment, let us give you the white glove service you deserve! Call an expert at 888-233-7563. We ask that the first call be during East Coast business hours so that we can match you up with the right person. Once you have that expert on the phone, they’ll give you their direct contact number so you can call, text, or email on your schedule. Reading this after hours? Not a problem. Fill out the contact form below. Tell us everything you need. We’ll get the right person to get back to you as soon as possible. It very rarely takes more than one business day and sometimes it takes a lot less than that.
