Error 721 on your RV’s satellite receiver? We can fix it!

Winter is (almost) over. It may officially be spring, but some folks are still digging out. For the rest of us though, it’s time to think about getting back on the open road. So, you get that RV out of winter storage, clean it up, check everything, and what’s this?

Your DIRECTV receiver doesn’t give you a picture! Instead you get a message saying “721 – Channel Not Purchased” or something similar. You’ve been paying the bill, you’re a good person, how can this happen to you?

Relax. This is a normal thing that happens to DIRECTV receivers if they’re left unpowered for more than a few weeks. DIRECTV receivers are insecure — they get very worried if they don’t hear from the satellite on a timely basis. While that sounds funny, it’s a homespun way of saying that for security purposes, every DIRECTV receiver needs a new authorization signal on a timely basis or it will assume that service has been turned off or that the receiver is no longer in the USA (which is a big no-no.)

This is easy enough to deal with. The fastest way might be to go to where you can get instructions on how to fix the problem yourself. This works most of the time but if it doesn’t, or if you don’t have the time to read all the long instructions on that page, just give a call to your friends at and we can help. Our customer service team are experts at solving this sort of problem, and we’re here to help, even if you didn’t get the receiver from us. Call us at 888-233-7563 and you’ll be on the road before you know it.

About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 8,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.