Concierge Service = Customer Care

Signal Connect is known as an online electronics product retailer. That’s hardly a shock since we carry a huge selection of satellite TV equipment, cell phone boosters, and more. Our company’s divisions also deliver a high level of customer service. Some call it “white glove service” while others call it “concierge service,” but both terms mean the same thing. We go above and beyond to take care of our customers. You’d be surprised at how much help people need when they’re getting DIRECTV or an AT&T wireless plan. People have questions or need account activation, and free cell phone delivery is the way of the future. Do we have your attention now? Then keep reading to learn more about our customer care!

Satellite TV Activation Services

This is the bedrock of our concierge services. People get DIRECTV and DISH accounts from our Signal Connect division. We match them the right dish and satellite TV equipment, then send one of our installer partners to hook it up. Once that’s done, the account has to be activated. This is where our Signal Connect reps really shine. They know exactly who to call in at DIRECTV or DISH to activate an account in 10 minutes or less. It usually takes installers more than an hour on the phone to do that because it’s easy to get lost inside those call centers.

Here in the office, we hear the sounds of satellite TV activation services every day. Take our two marine DIRECTV experts, for example. They work with a number of vessel managers and marine DIRECTV installers on both coasts. These folks call Signal Connect the moment after they finish an installation on a yacht, mega yacht, or other vessel. Our gets the activation done in minutes, which is a big hit with the vessel managers. Instead of sitting on the phone for an hour, they can move on to their next installation job.

Account Management Services

Simply put, Signal Connect delivers DIRECTV where other companies can’t or won’t. That’s just one of the benefits of our free account management services. When someone calls us, they get an account rep to handle everything they need. Usually this means we make changes to your account, such as billing addresses, upgrades, and other things like that. In other cases, your Signal Connect rep can help make DIRECTV a reality for those who can’t seem to obtain this satellite TV service from anyone else. By the way, this service is free and it lasts for the life of your account.

Here’s a real-world example of Signal Connect’s account management services in action. Another company told a businessman that he couldn’t get a DIRECTV commercial account at his office. Apparently, the office high rise exceeded the limits of how high some satellite TV installers were willing to work. Also, the lease agreement forbids tenants from drilling holes into the roof to mount a satellite dish. Our rep educated the landlord about non-penetrating roof mounts and found an installer who was happy to connect the dish atop the building. Problem solved thanks to Signal Connect.

Free Tech Support Services

Would you like having someone to help you fix satellite TV connection issues in a jiffy? That’s what Signal Connect offers with or free, over-the-phone tech support. Clients are assigned an account representative from our U.S.-based headquarters. If you experience a DIRECTV connection issue – such as a rare black/grey screen or Error 771 message – just call your rep. He or she will walk you through the fix over the phone. This service is free and it saves you the hassle of trying to connect with someone inside those busy call centers.

Signal Connect gets calls for tech support all the time. For example, a client hooked up a DIRECTV Genie Mini Client only to end up staring at a grey screen. While this seemed like a complete disaster for the customer, it was a walk in the park for our Signal Connect reps. Over the phone, they walked the customer through a few simple steps that replaced the grey screen with the DIRECTV programming they paid for. They were extremely pleased with our helpful service but it was all in a day’s work for the Signal Connect team.

Free Cellphone Delivery and Activation

First of all, yes, we offer AT&T wireless plans and the latest cell phone devices. And yes, we can have your phone delivered to you for free through a third-party provider. It’s just one of many benefits we offer as an AT&T Preferred Dealer. We’re happy to add this free service to the list of concierge services we have to offer. So, if you get a plan and a phone from us, here’s how this free cell phone delivery service works:

  • The third-party provider contacts you to set up a delivery time. (In most cases, it’s the same day you place your order.)
  • The provider shows up at your home or workplace. (Your choice.)
  • The rep activates your account, transfers data, and answers all your questions.

To get this service, you have to live or work in or near one of the 51 areas the provider covers. Since it has offices across the US, chances are good that you live within its coverage area. It’s really an amazing service and we know this first-hand. At least three Solid Signal employees have had their new cell phones delivered and activated right here at the office. Of the service, these employees all said the same thing: it was quick, easy, and extremely convenient. They didn’t have to stand in line at a busy, brick-and-mortar cell phone store.

When You Choose Signal Connect…

… You’re can expect to get the kind of white glove service we’re talking about here. It’s quite literally part of the program, and it doesn’t cost you a dime. Are you thinking about getting a DIRECTV subscription, cell phone booster, AT&T wireless plan, and/or a new cell phone? We can help by answering any questions you might have. Call Signal Connect at 866-726-4182 or fill out the form below and send it to us. Let our reps wow you with the customer care aka “concierge service” that we’ve been talking about.