Who’s on the other end of the phone at Solid Signal support?

We’re here to help you get a solid signal. Most people dread calling tech support. They figure they’re lucky if they can get anyone at all and when they do they figure they are getting some “level 1” lackey in an overseas call center. They prepare themselves for an afternoon of repeating the same story over and over again.

Solid Signal tech support is different. When you call us, you’re reaching our staff in Novi, Michigan. We don’t have an overseas call center. We have a small group of dedicated professionals who really care about the product. Our staff doesn’t rely on “level 1” CSRs to try to diagnose the problem. We know that you’ve already tried the easy stuff so when you get a tech, you’re getting someone who is ready to get his or her hands dirty. We’re ready to dig into the specifics of the problem.

Our staff of trained and certified technicians speak your language. We’ve been up on the roof putting up antennas. We’ve been in the field working with commercial equipment. We’ve put in the time to get certifications from the manufacturers. We’re a group of high-level players who would rather spend our time helping you succeed.

We know not everyone knows everything, which is why we diversify. We have some techs who are experts on information technology, some who really get the deep satellite stuff, some who know everything there is to know about RF. If your technician doesn’t know the answer, he or she doesn’t have to put you back in the queue for some random person at the other end of the planet… it usually takes a brief hold while we walk to the other side of the room and ask someone.

Our tech support department is now open… here are the hours:

Mon: 8:00 AM – 8:00 PM
Tue: 8:00 AM – 8:00 PM
Wed: 8:00 AM – 8:00 PM
Thu: 8:00 AM – 8:00 PM
Fri: 8:00 AM – 7:00 PM
Sat: Closed
Sun: Closed
Closed Christmas Day, New Years Day, Thanksgiving Day, Independence Day, Memorial Day, Labor Day

You know, there’s that other company that likes to say, “You’re in good hands…” so all we can say is “we’re here to help.”

About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 8,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.