Can commercial customers schedule recordings remotely?

Most commercial accounts don’t include DVR service. There are some bizarre rules to public viewing accounts, and one of them is the idea that you can’t use a DVR. However, private viewing accounts are a little different. If you’re in an office, warehouse, or anywhere the public isn’t, a DVR is allowed. But what about scheduling recordings?

If you have a DVR, you can set up recordings*

Customers in commercial settings with HR24 DVRs can set up recordings the same way that anyone else can. Simply search for a program in the guide. Press the RECORD button once to record a single show, twice to record a whole series. Or, use the menus to do a smart search and set up recordings that way

Using the app

With residential customers, DIRECTV’s app for mobile devices or their web site can be used to schedule recordings.

Commercial users have a different app, called DIRECTV for Business, available at the App Store or Google Play. With this app you can control multiple receivers and search the guide easily. But, you can’t set recordings.

See, commercial accounts do not have that function. If you use the residential DIRECTV app, you’ll only get confused. The app will take a record request but it won’t get to the DVR and won’t give you an error message. While that’s not incredibly customer-friendly, at least you know ahead of time.

So what can you do if you want to schedule something remotely?

This is a case where there isn’t a really good workaround. In the past there were devices like the Slingbox which let you send IR commands to a device and see the output over the internet. Those devices have almost completely disappeared now. There just isn’t a demand for them, and content-protected programming made them a lot less useful.

Unfortunately the only thing you can really do is call someone in the office and ask them to do it for you. I know, that’s kind of a drag. Or, arrange to record the program from home on your home DIRECTV system and you can watch your recordings remotely using the regular residential DIRECTV app.

DIRECTV is still the best solution for business

Business customers all over the country prefer DIRECTV for 99.5% reliability, the best channel selection, and great-looking HD. It’s the only place where you can get every single major sporting package and now you can get all the international channels with just one dish. If you’re ready to upgrade to DIRECTV, call Signal Connect, the business arm of Solid Signal, at 866-726-4182 or fill out the form below.

*One last thing…

Yeah, you knew that asterisk was going to come back to you. If you get 4K service in your place of business by using an HR54 Genie and a 4K Genie mini client, you know that the recording function on that Genie has been disabled. It may look like a DVR, but you can’t set a recording even if you’re sitting right in front of it. But as I said you probably already knew that.

About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 6,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.