Is your DIRECTV box connected to the internet? Here’s the easy way to find out

DIRECTV really wants you to connect your receiver to the internet. It will work without it, but they really really really want it to be connected. Why? Not only does an internet connection bring on-demand and interactive content, it also makes searching faster. On Genie 2, it makes the software download process take a lot less time and no matter what DVR you’re using it allows for detailed data collection that helps DIRECTV target advertising to you (unless you opt out.)

AHA! you’re saying… they’re spying on me! Yeah, kind of. But only in a relatively anonymous way that helps serve you more relevant commercials. If you skip the commercials anyway it doesn’t matter and the joke’s on them, right?

If your internet has gone down or you suspect a problem, there’s an easy way to check and you don’t even need to exist live TV.

Press the {DASH} button (to the left of the zero) on your DIRECTV remote and hopefully you’ll get a popup like this one:

It’s going to tell you a bunch of stuff like:

Receiver ID: This is the last 6 digits of the receiver ID which comes in handy if you’re calling for support.

DVR Mode If you see this message on a Genie DVR it means the hard drive is working. If you don’t see it, don’t panic because everything could still be ok.

SWiM Connected Again this is sort of a no-brainer for Genies and other modern technology, but this notification was useful in the days when only some of the systems integrated DIRECTV’s SWM technology. If you didn’t see this, you would know that you’d be locked out of getting a Genie until you upgraded the dish.

This is the “Friendly name” you’ve given to the receiver at or within the Whole-Home menu on the box. Again, kind of helpful if you’re talking to customer service.

…and finally…

This says it all in one word. Does everything work? If so, you get a “Connected.” If not you get a “Not Connected.” It does a test to make sure the receiver can reach DIRECTV’s servers and if it can, it reports back that everything is ok.

If you’re still having problems with on-demand or other interactive services, at least you’ll know the problem isn’t the receiver. It’s more likely to be your router or something in your account. You can cross the receiver off the list.

About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 9,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.