If you’re having problems with your DIRECTV receiver or DVR that resetting or rebooting doesn’t fix, there’s another step that you might try. It may not make a lot of sense, but rebooting doesn’t always clear everything out. It can take minutes or in some cases hours before the memory in your DVR is actually cleared out, and for that reason, one step I recommend when trying to deal with the problem yourself is the “long unplug.”
I’ve had people tell me that there’s no reason to unplug a computer device for more than 30 seconds, but there’s clearly something still supplying power to those chips for more than that. It may be a capacitor within the device. All I know is that believe it or not, unplugging a DIRECTV box for a period of 6 hours or more can magically bring it back to life, at least long enough to watch what’s on it and then get a replacement. I’ve seen it too many times to believe it’s a myth.
Argue if you want, but if you’re having trouble and you’re not expecting a replacement box for a few days, it’s certainly worth a try.