With two terabytes of recording space, it’s pretty rare that you run out of space on a Genie 2 DVR. That doesn’t mean it’s impossible though, and sometimes you just need that extra level of confidence.
DIRECTV DVRs have always automatically managed space by deleting the oldest recordings to make way for new ones if there was a need for more space. Of course when DIRECTV’s DVRs only held about 50 hours of HD programming that was far more important than today, when you should be able to get well over 300 hours of HD programming on your Genie 2 DVR, and there simply isn’t enough 4K programming for it to become worrisome at this moment in time.
If you want to make sure that a program isn’t auto-deleted, there is an easy way to do this and it’s been there since the beginning.
If you have a traditional Genie Client
Here’s what you do if you have a traditional Genie client. (You can tell because the remote looks like the one above.)
Press the LIST button on your remote to go to the playlist. With the program you want to keep highlighted, press the ENTER button. This is the one next to the zero, not the SELECT button in the middle.
If you have a Gemini
If you have a DIRECTV Gemini, then you know your remote looks like the one above. The instructions for this box are a little harder because the ENTER button as been reassigned to work for apps.
In this case, here are the steps:
- Press LIST to go into the playlist
- Highlight the episode you want to keep using the arrow buttons
- Press the […] button (right above the channel button.)
- Arrow down to Keep…
- Arrow over and choose “Keep until I delete it”
- Press BACK to go to the playlist or EXIT to go to live TV.
If you have an older receiver
If you have an older DVR with a remote like the one above, it’s about as simple as it is with the Genie. Press the LIST button on your remote to go to the playlist. With the program you want to keep highlighted, press the BLUE button. This is the one next to the zero, not the SELECT button in the middle.
No matter which receiver or client you have…
…once you’ve done those steps the program won’t be automatically deleted. You can still delete in manually the same way you always have, though, so if this program is really important to you, you’ll still need to be careful.
You’ll see the word “KEEP” when you’ve done this. If you have an old-style DVR, instead of the word “KEEP” you’ll see a blue “K” next to the program. With so much hard drive space available it’s unlikely you’ll need to use this option, but on the other hand there’s so much good content on DIRECTV that you just may find yourself filling up your DVR’s hard drive pretty quickly.
More questions?
If you have more questions, call us at [email protected] or fill out the form below. We have DIRECTV experts on the line ready to help!
Random programs not being displayed in DVR list program. For quite some time no s I have been chasing this problem with unacceptable results. I have started to gather cause and effect things that proceed the problem submitted by myself and a good number of other customers. Prior to retirement I spent 40+ years developing software products for almost every vertical market. With that being said I am completely amazed at the attitude and focus from Direct-TV, AT&T Customer Support and or development teams.
This problem is being reported weekly and there are are a few work-arounds that both unwieldy and time consuming.
1). First one involves working your way through the recorded log files identifying program’s that were recorded and submitting rescheduled requests. Doing this manually drops all programs into the root directorship with no way to move them to your targeted folders real shoddy programming and makes all customers dissatisfaction with directv continue to plummet to all time lows. Typical lack of focus on customer service by a rather large company.
2). Second “FIX” requires doing a customer to play Russian roulette with reset button , sometimes this works other times I end up calling Support and scheduling an on-site service call .
3). ??Common environment items that seem to have effect or cause the issue.
The last 4 months I have lost various folders on the Third of each Month.
4). Second item that seems too have input to the issue.
While looking through the recorded list the cursor will start randomly skipping throughout the list.
5). Third behavior is list and guide will lockup for extended length of time while using “INFO” function. At time control of units never return, other times will eventual come back from INFO request with data asked for to times returning totally irrelevant information.
I have lost link from last month’s problem report. Along with these issues and the total lack of urgency to resolve the issues is the thought that I might find some better way spending the $250.00 a month and getting a reasonable amount of entertainment without the huge inconvenience that my wife and I are being subjective to.
Great stuff. If you’re interested in testing prerelease software that might fix the problem, and reporting straight to the Engineers, you might want to check out iamanedgecutter.com.