Does that sound like you? Have you ever said something like that? It seems like a full time job these days just keeping up with all the stuff you subscribe to. I’ll tell you that recently I got a new credit card to replace the one I use for many of my online services. Just going through and changing the expiration date seemed like an all-day affair. It made me wish for the days when people had secretaries and administrative help for this sort of thing.
It’s not just credit card numbers either. A lot of us leave things until the last minute because there’s so much maintenance to deal with. Who among us doesn’t have a broken item somewhere in our entertainment systems? I know I do. It’s not hurting anything, but I feel like eventually I really need to take it out and clean things up back there. But first, I’d need to get a replacement for the thing that’s broken.
Don’t get me started on calling for support
Come on, we all hate doing it. We hate getting on the phone with one of our service providers and asking for help. Recently I had to call my internet service provider with a question. They tried to get me to go to their web site to ask a question. How is that going to help someone who has no internet? Long wait times and script readers who can’t answer your question… it’s maddening to say the least.
This sort of thing can suck up a lot of your day, and who has time for that? I don’t, and I bet you don’t either. Just sitting on the phone with that same music playing over and over again is a form of torture that I personally wish I never had to go through.
There is a better way.
It’s called “white glove service.” That may seem like a term from the olden days to you. I get it. It’s designed to. Sadly, the idea of good service seems like it’s gone out the window with many companies. It’s a shame, too. We’re paying more for services than ever. We ought to be able to get our money’s worth. It seems like most companies disagree. I don’t understand it, but they do.
That’s why we’re here. At Signal Connect we offer real white glove service. We partner with DIRECTV, DISH, Intellian, King, Winegard, and virtually every other company we work with. When you deal with us, you don’t have to deal with them directly. You don’t need to sit on the phone. Just call one number and you’ll get a real person. Seriously. There’s a company who understands your time crunch. We want to make things easier.
How it works
We make it simple. You call us. You get an expert in our Novi, Michigan corporate offices. We don’t have overseas call centers. We don’t use scripts. When you call, yes you’ll get an automated attendant. But that part only lasts a minute. We’ll get you to the right person, the first time. When you reach them, they’ll give you their direct contact information if you want. We’re all about building a relationship, and that’s how you do it.
From then on, we’ll take on as much of the hard work as you want. We can help you manage your entertainment accounts. We can help you get your internet and cellular systems the way they should be. Need someone at the house or at work? We’ll arrange for it. It’s just as simple as this: you ask, and we deliver.
How to get started
It all starts with a call to 888-233-7563. We ask that the first call be during East Coast business hours. That way we have as much staff as possible in the same place at the same time. We can get you to the right person quickly. Once you’re connected, you’ll find a lot of our staff will take your calls 24/7. That’s what good customer service is all about.
So call us. Or, if it’s after hours, fill out the form below. We’ll get back to you on your schedule. Who could ask for more?
