The problem with Wi-Fi Calling

Who doesn’t love Wi-Fi calling? It’s rolling out this year to all the major carriers and advanced phones. It’s a great low-cost way to improve your voice service in the home or office. Wi-Fi calling uses your Wi-Fi network for voice traffic instead of using the cell network. It’s a pretty neat trick.

Except, there’s … one prob…

See what I did there? See how you didn’t get all of that sentence because some of it cut out? This is a common problem with Wi-Fi calling in areas where cell service is spotty. Wi-Fi calling isn’t perfect so as your cell service gets better and worse, it’s going to switch over to Wi-Fi and back, and every time it does, the sound will drop. Just for a fraction of a second, but enough to lose a word or a phrase or something pretty important. Sometimes it can be long enough to make you think the entire call has dropped, which is going to have you staring at the phone, moving around frantically, and in general not paying attention to the person on the other side of the call.

Which, if it’s your cousin Marcy who wants to tell you about the cutest pair of shoes she’s ever seen, is probably not the worst thing in the world. But, if it’s your boss telling you the ten things you need to get done today or your career is over, maybe that’s going to make a pretty big difference in your life.

There have been several times that I’ve tried to rely on Wi-Fi calling and it’s just made me even happier that I have a cellular booster. With a cell signal booster, you’re not relying on Wi-Fi because you have a nice strong signal. I keep the Wi-Fi Calling option turned on, because I suppose if it’s a choice between that and no signal at all, I’d rather have that. But really, I have to say, a cell booster is a much better option and I’m more and more convinced of that the longer that I try to use Wi-Fi calling.

About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 8,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.