Everyone hates to see error messages on their TV screen. Luckily this one’s usually easy to fix. If you see an error message with a number 721, 724, or 725, it’s a simple matter to get yourself back on track.
Why this error happens
This error means that your receiver is not authorized to watch the channel you’re trying to watch. It could be as simple as, you’re not authorized to watch the channel you’re trying to watch. It may not be in your programming package. However, this message can pop up on a channel you used to watch, and that’s frustrating. It’s rare these days. It does happen and the first steps toward fixing it can be done all by yourself.
It means that the access card inside your receiver needs new authorizations. Luckily this is pretty easy. Here is a step-by-step guide to fixing this common problem.
- First, go to DIRECTV’s page explaining this sort of error. The URL has changed and you may want to bookmark the new one.
- There is a link there to go to the page to refresh your service. Because it’s a little hard to find, you can also just click here. Use this link if you sign in with myAT&T, and this link if you sign in at DIRECTV.com.
- Go to My Equipment and choose Refresh Your Service.
- It’s easiest to just select all the equipment on your account rather than just the one that is giving you trouble.
- Try this at least 3 times and give it 5 minutes between each to make sure it works.
- If that does not work, confirm that the access card # listed at directv.com is the same as listed on the setup page (Menu, Settings&Help, Settings on an older receiver, Menu, Settings on a newer one.)
What if that doesn’t work?
If that doesn’t work, don’t worry! You have a friend in the business. Call the experts at Solid Signal and we’ll help you from the back end. Solid Signal is a DIRECTV dealer and we use the same computer systems that DIRECTV customer service reps do. We help hundreds of people every day and we’re here to help you too.
It all starts with a call to us at 888-233-7563 during East Coast business hours. Call us and you’ll be connected with a tech who can help you. We don’t use overseas call centers and we don’t read scripts. We use real technicians who are here to help you. Our staff will check your account and see what’s really going on. If you need a new receiver, and sometimes this happens, we’ll help you get it. We can also recommend upgrades when you are ready to qualify for them.
Call us! We’re here to help.
