Look here at the Solid Signal Blog and you’ll find a lot of PDF tutorials on how to run satellite setup for your DIRECTV receiver. But, the newest of them is about five years old. There’s a reason for that.
Satellite setup? Where we’re going, we don’t need satellite setup.
It’s true. About four years ago, an update was rolled to Genie DVRs that make them sense the satellite automatically. This eliminated most of the problems people had with adding or replacing receivers. It’s pretty hard to even make changes to the setup on a Genie, and that’s ok because it’s so consistently good.
But, that leaves people with regular receivers and older DVRs behind. Business customers, customers on RVs, and marine customers still often use that older equipment and when a receiver needs to be replaced, they’ll often call us to walk them through the activation process.
It’s not the same as it ever was
At the same time that Genies got their automatic satellite-sensing update, an update was rolled out to non-Genies that simplified the process. At one time there were over 20 different dish configurations to choose from and picking the wrong one created issues that only showed up a lot later. The new update simplified things to four dish types, and gave the option for 4K LNBs, the so-called Reverse Band units.
So, our team produced a new video that shows the current setup steps and explains a little bit about what the different dish types mean from the perspective of marine and RV users.
Need more than the basics?
This tutorial will probably get most people up and running quickly. But if it doesn’t do the trick for you, call the experts. You’ll see the number above: 888-233-7563. Our 100% US-based call center is full of technical experts who are ready to answer your questions! We’re the only team who can get you those waivers that are so often needed for marine customers.
You see, these receivers are smart. They don’t want to let you try to watch live TV if they think it won’t work for you. But often times their automatic steps won’t take into account the time lag needed for mobile dishes. That’s why you need a waiver, and the best company to get it for you is Solid Signal.
Call them during East Coast business hours. Once you have a contact, you can often get them after hours, but the first time contact usually has to be during the day. If it’s after business hours, fill out the form below and we’ll get back to you promptly!