Black screen on Genie but getting all menus? Here’s the fix

You turn on your DIRECTV Genie … and the menus look great but there’s no picture. What can you do?

The problem seems to be that the Genie server and Genie client aren’t communicating properly. Luckily it’s very easy to address this problem with two easy steps.

First, reboot the Genie server. There is a red button behind a spring-loaded access door on the front of the DVR.

If you are having problems with a Genie client, when the Genie server comes back to live TV, reboot the client. You’ll find its red button on the side.

When this is all done, you should have live TV on both the Genie DVR and client!