TIP: Slow DIRECTV box? Try this simple fix

Speed is a funny thing. Something may seem fast to you but slow to someone else. Still, there are cases when something is slow and everyone agrees. DIRECTV receivers range from super-fast to dog slow, and while sometimes the hardware is to blame, sometimes it’s your setup. These devices tend to slow down when there are a lot of errors, and while your receiver will tell you when the signal strength is poor, it won’t tell you when your internet is slow. If the internet connection to your DIRECTV receiver is slow or full of errors it can slow down your receiver and you won’t know why.

If you think your receiver has gotten slow lately, you can easily check to see if the internet connection is to blame. If the receiver is connected via ethernet cable (like the one above) simply disconnect it. If it isn’t, you’ll have to find the point of connection. In many cases it’s a Cinema Connection Kit, which looks like this:

It may also be a white or black box slightly smaller than a deck of cards, something like this:

You may have these connected to the back of your receiver or to your router.

If you are connected over Wi-Fi straight from the DVR, the process is a little more complex, but not too bad — simply press {MENU} then go to Settings&Help, Settings, Internet Setup, Reset Connection.

After disconnecting the receiver from the internet, reboot the receiver and leave it for 30 minutes to allow it to do all its housekeeping. If you come back and it’s much faster, the problem is your internet connection. At this point it’s ok to reconnect to the internet, and if you reboot the receiver should find the internet once more.

What to do about it

The problem could be a bad or loose cable. That’s always a possibility. Make sure they are nice and tight. Then, look at the cinema connection kit or DECAs that you have connected. Are all the lights green? Amber lights mean connection quality problems. Even if the lights are all green, you might want to go further.

We’ve created the most comprehensive guide to DIRECTV Networking on the web and it’s all here! You will need some time and patience but you can find out what’s really going on with your network and get some advice to cleaning up that internet connection.

About the Author

Stuart Sweet
Stuart Sweet is the editor-in-chief of The Solid Signal Blog and a "master plumber" at Signal Group, LLC. He is the author of over 8,000 articles and longform tutorials including many posted here. Reach him by clicking on "Contact the Editor" at the bottom of this page.